Robyn Alexander
Glen Burnie,MD
Summary
Experienced table games dealer with 5 years in casino industry. Excellent guest service skills, with proficiency in a variety of table games. Extensive background in guest service.
Overview
7
7
years of professional experience
Work History
Server
Victoria Gastro Pub
01.2024 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained clean and orderly dining area for enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Table Games Dealer
Maryland Live Casino
01.2019 - 01.2024
- Promote customer satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Monitor players during each hand to identify possible cheating or other unscrupulous behavior.
- Maintained professional and welcoming atmosphere for players with excellent communication skills.
- Inspect equipment and card decks prior to dealing and monitor individual players to verify adherence to rules and fair gameplay.
- Maintain fast game pace by handling chips, cards, money and gaming equipment efficiently.
Server
Park Tavern
10.2017 - 01.2019
- Welcome and serve guests
- Advise guests of daily specials, applying menu knowledge throughout service to meet guest needs
- Maintained service areas while not busy serving guests
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Education
Bachelor of Science - Psychology
Purdue Global University
West Lafayette, INSkills
- Customer-oriented
- Active listening skills
- Skilled problem solver
- Personable
- Motivated team player
- Guest Engagement
- Strong Work Ethic
- Stress Tolerance
- Memory retention
Timeline
Server
Victoria Gastro Pub
01.2024 - Current
Table Games Dealer
Maryland Live Casino
01.2019 - 01.2024
Server
Park Tavern
10.2017 - 01.2019
Bachelor of Science - Psychology
Purdue Global University
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