Rodney Dorsey Jr
Frederick
Summary
Results-driven professional with a strong background in data analysis, operations management, and cross-functional leadership. Experienced in evaluating complex information, improving processes, and managing multi-site workflows through roles in claims adjusting, athletic program management, and customer service. Proven ability to analyze trends, solve problems, and deliver actionable insights that support organizational goals. Skilled at leading teams, coordinating operations, and building strong relationships with stakeholders across diverse environments. Recognized for strong communication, strategic thinking, and a commitment to efficiency and continuous improvement. Seeking to leverage analytical, managerial, and operational expertise in a business analyst or management-focused role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Associate
Walgreens
Frederick
12.2020 - Current
- Delivered fast, friendly, and accurate customer service by assisting customers with product location, checkout, and general inquiries.
- Operated cash registers, processed payments, handled returns, and maintained accuracy in cash-handling procedures.
- Restocked shelves, organized product displays, and ensured store aisles were clean, safe, and visually appealing.
- Managed inventory by checking stock levels, rotating items, and assisting with incoming shipments.
- Followed company policies for loss prevention, safety, and store procedures to maintain a secure shopping environment.
- Supported pharmacy operations by directing customers, answering basic questions, and ensuring HIPAA-compliant handling of customer interactions (non-clinical).
- Collaborated with team members and supervisors to meet daily store goals, including sales, cleanliness, and customer satisfaction.
- Resolved customer issues professionally, demonstrating strong communication, problem-solving, and service-oriented skills.
Trainer/Area Director
True Athlete Performance
Frederick
05.2019 - Current
- Designed and led high-performance speed, agility, and strength programs, while tracking athlete metrics to drive measurable improvement.
- Managed operations across multiple training locations, including scheduling, facility coordination, and program execution.
- Built and maintained strong client relationships through direct communication with parents, athletes, and athletic directors, ensuring high satisfaction and retention.
- Oversaw, trained, and mentored junior coaches to maintain consistency, safety, and quality across all programs.
- Analyzed attendance, performance data, and program trends to improve efficiency and enhance overall program outcomes.
- Expanded business reach by partnering with schools, sports teams, and community organizations to secure new training opportunities.
- Supported sales growth by promoting programs, presenting training offerings to clients, and driving increased enrollment through outreach and relationship building.
Claims Adjuster
Progressive
Frederick
09.2024 - 04.2025
- Investigated auto claims by reviewing statements, photos, police reports, and coverage details to determine liability and claim validity.
- Communicated with customers, witnesses, repair shops, medical providers, and other parties to gather essential information and provide timely claim updates.
- Evaluated damages and prepared accurate claim estimates, ensuring fair settlements in accordance with state regulations and company policies.
- Negotiated claim settlements with customers, attorneys, and third parties, while maintaining professionalism and protecting the company’s financial interests.
- Managed a high-volume caseload, prioritizing tasks, meeting strict deadlines, and maintaining strong accuracy and documentation.
- Utilized claims systems, analytics tools, and investigative resources to make data-driven decisions and support claim resolution.
- Delivered a customer-centered experience by clearly explaining coverage, claim status, and next steps to ensure customer understanding and satisfaction.
Volunteer
Jefferson County Parks & Rec
Jefferson County
08.2020 - 12.2020
- Assisted with organizing and supervising youth sports, fitness sessions, and recreation activities to ensure a safe, engaging environment.
- Supported day-to-day facility operations, including setup, cleanup, equipment management, and maintaining clean, organized activity areas.
- Engaged with parents, participants, and community members by providing information, answering questions, and delivering positive customer service.
- Helped coordinate recreational programs and events, contributing to smooth execution, participant enjoyment, and strong community turnout.
- Worked with staff and coaches to monitor participant safety, enforce policies, and respond to needs or concerns during activities.
- Provided mentorship and encouragement to youth participants, promoting teamwork, discipline, and positive sportsmanship.
- Assisted with administrative tasks such as attendance tracking, registration support, and communicating schedules or program changes to families.
Education
Doctorate - Business Administration
University of Phoenix
Phoenix, AZ07-2027
MBA - Business Administration and Management
Shepherd University
Shepherdstown, WV05-2024
Bachelor of Science - Recreation & Leisure/Business Administration
Shepherd University
Shepherdstown, WV05-2022
Skills
- Customer relationship management
- Data analysis and reporting
- Communication (verbal and written)
- Problem-solving and critical thinking
- Leadership and team coordination
- Time management and multitasking
- Conflict resolution and negotiation
- Operations and program management
- Sales and relationship building
- Microsoft Office and CRM/Claims Systems
Certification
CPR & First Aid Certified (American Red Cross)
Accomplishments
Sports Communication Student of the Year (2020–2021) — Recognized for academic excellence, leadership, and contributions within the Sports Communication program.
Affiliations
College Football Athlete – Towson University(2017-2018) & Shepherd University (2019-2022); Demonstrated discipline, leadership, teamwork, and high-level competitiveness as a collegiate football player at two NCAA programs.
Timeline
Claims Adjuster
Progressive
09.2024 - 04.2025
Store Associate
Walgreens
12.2020 - Current
Volunteer
Jefferson County Parks & Rec
08.2020 - 12.2020
Trainer/Area Director
True Athlete Performance
05.2019 - Current
Doctorate - Business Administration
University of Phoenix
MBA - Business Administration and Management
Shepherd University
Bachelor of Science - Recreation & Leisure/Business Administration
Shepherd University