Rodney Houston
Baltimore,MD
Summary
Adept at fostering client relationships and excelling in workload management, while working at Lotta Motion LLC highlighted the ability to boost customer retention through exceptional service. Leveraging skills in project management and critical thinking as well as; consistently enhanced operational efficiency and team performance, contributing significantly to business growth.
Overview
6
6
years of professional experience
Work History
Independent Contractor
Lotta Motion LLC
09.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with customers, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Deliver packages and orders in a quick and efficient manner.
- Use GPS navigation and calculate routes to and from destinations.
Field Organizer
CADC-LLC
02.2024 - 12.2024
- Organized meetings with business owners and staff featuring the candidate, fostering direct dialogue between constituents and the campaign team.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Generated reports to evaluate program success and make modifications.
- Use applications to efficiently communicate with non English speaking individuals to expand the reach of the campaign.
- Identify and discuss issues concerning small business owners, and then communicate them with upper management for consideration in action.
- Facilitated identification of potential leaders among local businesses to advocate for districts.
- Build and maintain relationships with over 200 businesses across Baltimore City.
- Mapped out strategic paths to reduce travel time between business appointments.
General Manager
Royal Cleaning & Maintenance
08.2018 - 10.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
Forklift Driver
TMD Staffing
07.2022 - 02.2024
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Unloaded trucks and rail cars and moved materials to staging area.
- Located proper slots on storage racks and set pallets in place with forklift.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Transported goods between warehouse locations according to shipment and storage needs.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Optimized storage layouts by reorganizing pallets for easier access and improved workflow.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Communicated with floor managers to determine merchandise placement.
Forklift Driver
Amazon
10.2022 - 12.2023
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Promoted a positive working atmosphere through respectful interactions with peers and supervisors while maintaining focus on achieving team goals.
- Enhanced workplace communication through active participation in team meetings and proactive reporting of any operational issues.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Assistant Property Manager
HolBrock Estates
10.2021 - 10.2022
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Escalated major issues to property manager for immediate remediation.
- Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
Education
Some College (No Degree) - Business Administration And Management
Fayetteville State University
Fayetteville, NCSkills
- Conflict Resolution
- Driving
- Safety Compliance
- Project Management
- Soft Skills
- Time Management
- Critical Thinking
- Heavy Machinery Operation
Timeline
Independent Contractor
Lotta Motion LLC
09.2024 - Current
Field Organizer
CADC-LLC
02.2024 - 12.2024
Forklift Driver
Amazon
10.2022 - 12.2023
Forklift Driver
TMD Staffing
07.2022 - 02.2024
Assistant Property Manager
HolBrock Estates
10.2021 - 10.2022
General Manager
Royal Cleaning & Maintenance
08.2018 - 10.2023
Some College (No Degree) - Business Administration And Management
Fayetteville State University
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