Rodney Jones

• Assisted with loading and unloading trucks, ensuring proper weight distribution for safe transportation and minimizing the risk of damage to goods during transit.
• Maintained a clean, organized warehouse space for efficient operations and easy navigation during peak shipping seasons.
• Handled sensitive materials responsibly in compliance with regulatory guidelines and client requirements.
• Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.

• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Assisted customers with inquiries, resolving issues promptly for improved customer retention.

• Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
• Worked closely with individual customers to identify unique needs and supply appropriate products.
• Monitored inventory changes and ordered replenishments for stock to support customer demand.
• Trained and managed merchandising associates to uphold company standards in customer service and product information.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Oversee the Loading and unloading trucks and cargo aircrafts.

● Experience in Weight and Balance for 727, DC10, AIRBUS.

● Obtained Commercial Driver’s License in 1992

● Supervise all FedEx flights, sort facility and truck routes via BWI Airport.

● Coordinate daily staffing requirements and make daily work assignments.