Rodney Marks
Temple Hills
Summary
Dynamic professional with a proven track record at JBG Smith Residential Properties, excelling in customer service and Microsoft Excel. Expert in enhancing resident experiences through exceptional concierge services and efficient reservation management. Skilled in leveraging administrative abilities to streamline operations, achieving significant improvements in resident satisfaction.
Overview
18
18
years of professional experience
Work History
Front Desk Agent, Customer Representative
Hire One Contract Services
Washington
05.2024 - Current
- Hotel Guest Reservations
- Served as front desk concierge for residential customer service
- Provide, assistance, schedule tours, hotel check-ins, and leasing appointments
- Team shift detail, manage, and direct all deliveries
- Perform administrative duties, hotel room cleaning svc, guest room transfer, and processing room payments
- Outlook, teams, email, chat, Microsoft/Word Office, Excel, web browsers, Chrome
- Serve as the primary point of contact for residents, guests, and visitors, delivering a welcoming experience
- Provide concierge services to residents, coordinating reservations, arranging transportation, and fulfilling special requests
- Maintain lobby and common areas to ensure a clean, organized, and pleasing environment
- Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity
- Assist with administrative tasks, delivery packages, managing keys, and resident records
- Collaborate effectively with property management and maintenance teams for resident requests for daily operations
- Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience
Concierge, Resident Assistant
JBG Smith Residential Properties
Washington
06.2019 - 04.2024
- Served as energetic hospitality greeter for residential property management, processed work order requests, managed package audits, in-home delivery svc requests, via FedEx, USPS, UPS, DHL couriers, etc
- Mobile Doorman delivery package app
- Key code access application, SAFLOK app key system, key reset new move-in, residential lockouts
- Assist with residential tours, knowledge of building property, direct escort vendors, and contractor services
- Security camera monitoring, resident complaint resolution, strong communication, and detail resolution
- Onsite go-to trainer for temps, and new associate staff training
- Provide public trust service, use of unit keys, and in-home dry-cleaning delivery
- Serve as a pet sitter, plant maintenance, a confidential reliable servant for residents on travel
- Strong communication skills, ability to resolve guest inquiries, efficient multi-tasking organizational skills, attention to detail, and public trust
Security Officer
Contemporary Services
Upper Marlboro
08.2007 - 10.2018
- Conduct security checkpoints, and crowd control security at local venues, Capital One, Fedex Football sports venue, Kennedy Ctr, DC parade, Nats Park, DC United Audi Field
- Provide security personnel, VIP escort, and security credential verification
- Manage crowd control, convention city events meetings, and employee training seminars
- Deliver exceptional services for event property coordination
- Conduct personal physical body pat downs and use of magnetic security wands and metal detectors
- Communication with the ability to exchange information, ability to focus on tasks, and observe surroundings with a sense of responsibility
Education
High School Diploma -
Thomas Jefferson High
Richmond, VASkills
- Customer service
- Reservation management
- Concierge services
- Payment processing
- Administrative tasks
- Microsoft Excel
References
References available upon request.
Timeline
Front Desk Agent, Customer Representative
Hire One Contract Services
05.2024 - Current
Concierge, Resident Assistant
JBG Smith Residential Properties
06.2019 - 04.2024
Security Officer
Contemporary Services
08.2007 - 10.2018
High School Diploma -
Thomas Jefferson High
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