Rodrick Hopson
Germantown
Summary
Attentive Data Capturer with valuable experience creating reports and briefs. Provides detail-oriented approach to data compilation, avoiding errors and keystroke misses. Acts as scribe for company, creating useful, and effective statements of information.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
2026
2026
years of post-secondary education
Work History
Data Capturer
Transdev
Gaithersburg
03.2020 - Current
- Input data into company systems accurately and efficiently.
- Review documents for completeness and correctness before entry.
- Maintain organized files for easy access and retrieval of information.
- Fostered relationships with data sourcing team to create dialogue channels and promote communication.
Host
Applebee's Grill + Bar
Upper Marlboro
01.2018 - 12.2020
- Greeted guests warmly upon arrival at the restaurant.
- Managed guest seating arrangements efficiently during peak hours.
- Assisted servers by communicating guest needs and preferences.
Customer Service Representative
Giant Food
Gaithersburg
01.2017 - 03.2018
- Assisted customers with inquiries and resolved concerns promptly.
- Managed customer accounts using CRM software effectively.
- Collaborated with team members to enhance service delivery processes.
Cashier
Giant Food
Gaithersburg
06.2016 - 02.2018
- Operated cash register and processed transactions efficiently.
- Provided excellent customer service to enhance shopping experience.
- Handled cash, credit, and debit payments accurately.
Education
George Mason Highschool
Falls Church, VASkills
- Data entry
- Document review
- File management
- Database management
- Spanish translation
- [Language] fluency
- Verbal communication
Languages
English
Native/ Bilingual
Spanish
Professional
Accomplishments
Within my first few weeks Giant, i was awarded certificate customer excellence. Subsequently offered the customer service position.
Timeline
Data Capturer
Transdev
03.2020 - Current
Host
Applebee's Grill + Bar
01.2018 - 12.2020
Customer Service Representative
Giant Food
01.2017 - 03.2018
Cashier
Giant Food
06.2016 - 02.2018
George Mason Highschool