Roedel Middleton
Annapolis
Summary
Experienced Seasonal Park Ranger specializing in safety regulations enforcement and emergency response. Skilled in educating visitors about conservation practices, leading guided nature walks, and maintaining park facilities to ensure a safe recreational environment.
Overview
36
36
years of professional experience
Work History
Seasonal Park Ranger
Anne Arundel County/ Quiet Waters Park
annapolis
02.2022 - 08.2025
- Monitored park areas for wildlife safety and environmental preservation.
- Educated visitors on park rules and environmental conservation practices.
- Conducted guided nature walks to enhance visitor engagement with the environment.
- Enforced regulations to ensure visitor safety and protect natural resources.
- Collaborated with community groups for volunteer events and outreach programs.
- Maintained trails and facilities to provide a safe recreational experience.
- Enforced park rules and regulations to maintain a safe environment for visitors.
- Provided assistance to visitors regarding camping permits, reservations, fees.
- Provided visitors with information about park programs, facilities, and services.
- Maintained records of all park activities and incidents.
- Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
- Responded to emergency situations involving visitors or wildlife on-site.
- Conducted safety inspections and ensured compliance with regulations.
- Performed routine maintenance tasks such as mowing grass, trimming hedges.
- Developed strategies for controlling invasive species in the park area.
Airport Sales Agent / Operations Coordinator
United Airlines
BWI Airport
06.1993 - 07.2020
- Assisted customers with ticketing and check-in processes efficiently.
- Provided information on flight schedules and gate changes to passengers.
- Coordinated baggage handling to ensure timely loading and unloading.
- Managed customer inquiries and resolved issues with professionalism.
- Collaborated with team members to maintain smooth airport operations.
- Utilized airline software systems for booking and passenger management tasks.
- Facilitated boarding processes to enhance overall travel experience for guests.
- Managed inventory levels by ordering supplies as needed.
- Assisted customers with reservations, ticketing, check-in, baggage handling and boarding process.
- Conducted regular inspections of work area in order to ensure cleanliness standards are met.
- Provided assistance with luggage loading and unloading onto planes when needed.
- Demonstrated excellent problem solving skills in order to provide the most suitable solutions to customers' requests or issues.
- Maintained working knowledge of all airport policies and procedures related to customer service.
- Processed payments for tickets using cash or credit cards.
- Delivered quality, confidential services to celebrities, politicians and royalty.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Coordinated daily operations and ensured adherence to company policies and procedures.
- Managed scheduling and logistics for multiple departments to optimize workflow efficiency.
- Developed and maintained operational reports using various data management tools.
- Assisted with the organization and execution of operational processes.
Women Shoe sales/Jewelry Consultant
Macys Department Store
MarleyStation Mall/Glen Burnie
03.1991 - 06.1993
- Advised customers on jewelry selection and styling options.
- Maintained inventory accuracy and organized merchandise displays.
- Provided exceptional customer service to enhance shopping experiences.
- Assisted in training new staff on product knowledge and sales techniques.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet sales goals and targets.
- Resolved customer inquiries and complaints efficiently and professionally.
- Kept up-to-date with jewelry trends and market developments for informed consultations.
- Educated customers about proper care instructions for different types of jewelry pieces.
- Developed relationships with clients to increase sales opportunities.
- Developed creative solutions for displaying merchandise in a visually appealing way.
- Greeted customers in person and on the phone, answered questions, and provided assistance.
- Maintained accurate records of customer purchases and preferences.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Participated in staff meetings to discuss strategies for improving customer service levels.
- Conducted quality control checks on incoming items to ensure they met standards.
- Tracked customer feedback from social media sites or surveys.
- Resolved customer complaints promptly and efficiently.
Bartender
Holiday Inn Hotel
annapolis
04.1989 - 03.1991
- Crafted unique cocktails following hotel recipes and guest preferences.
- Provided exceptional customer service in a fast-paced environment.
- Managed bar inventory, ensuring supplies met daily demands.
- Maintained cleanliness and organization of bar area during service hours.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Trained new bartenders on procedures and menu offerings.
- Handled cash transactions accurately and efficiently at the bar register.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
Bachelor of Science - Political Science
Wilberforce University
Wilberforce, OH08-1974
Skills
- Wildlife monitoring
- Environmental education
- Safety regulations enforcement
- Trail maintenance
- Emergency response
- Customer service
Timeline
Seasonal Park Ranger
Anne Arundel County/ Quiet Waters Park
02.2022 - 08.2025
Airport Sales Agent / Operations Coordinator
United Airlines
06.1993 - 07.2020
Women Shoe sales/Jewelry Consultant
Macys Department Store
03.1991 - 06.1993
Bartender
Holiday Inn Hotel
04.1989 - 03.1991
Bachelor of Science - Political Science
Wilberforce University