Rogela Williams
Severn
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
6
6
years of professional experience
Work History
Public Safety Student Intern
Bowie State University
02.2024 - 11.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Team Member
Panera Bread
08.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Stocker
World Market
08.2022 - 05.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by promptly locating items and providing product information.
Stocker
Michaels Arts and Crafts
11.2021 - 06.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Cashier/Customer Service Cashier
Walmart
04.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Science - Criminal Justice
Bowie, MD12-2024
Skills
- Active listening skills
- Customer service
- Willing to learn
- Work ethic and integrity
- Fast learner
- Friendly and personable
- Adaptable
Timeline
Public Safety Student Intern
Bowie State University
02.2024 - 11.2024
Team Member
Panera Bread
08.2023 - 02.2024
Stocker
World Market
08.2022 - 05.2023
Stocker
Michaels Arts and Crafts
11.2021 - 06.2022
Cashier/Customer Service Cashier
Walmart
04.2019 - 05.2021
Bachelor of Science - Criminal Justice
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