Rolette Boone
Baltimore
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
44
44
years of professional experience
1985
1985
years of post-secondary education
Work History
House Keeping
Comprehensive Building Services Inc
Baltimore
03.2023 - 10.2025
- Assisted with housekeeping tasks such as stocking supplies.
- Coordinated with housekeeping staff to ensure cleanliness of restrooms, classrooms and common areas.
- Performed regular housekeeping tasks such as sweeping floors, cleaning shelves and racks.
- Trained new housekeeping staff on proper cleaning techniques and safety protocols.
- Provided support to other departments when needed including housekeeping, front desk.
Correctional Officer
State Of MD Department Of Public Safety
Baltimore
09.2017 - 01.2019
- Enforced facility rules and regulations to maintain order and safety.
- Conducted regular inspections of inmate quarters and common areas for contraband.
- Monitored inmate behavior and interactions to prevent conflicts and disturbances.
Personnel Records Specialist/Automated Logistics Specialist
U.S. Army Joint Forces Headquarters
Baltimore
02.1982 - 03.2005
- Managed personnel records and ensured compliance with military regulations.
- Processed requests for personnel actions and maintained accurate documentation.
- Coordinated the transfer of service members' records between units and agencies.
Education
General Education
Baltimore , MDSkills
- cleaning techniques
- inventory management
- training and coaching
- safety protocols
Timeline
House Keeping
Comprehensive Building Services Inc
03.2023 - 10.2025
Correctional Officer
State Of MD Department Of Public Safety
09.2017 - 01.2019
Personnel Records Specialist/Automated Logistics Specialist
U.S. Army Joint Forces Headquarters
02.1982 - 03.2005
General Education