Roman Lancaster
Hanover
Summary
Customer- focused with 3 years experience managing merchandise and providing quality service. Excellent oral and written communication skills and customer support. Experience in operating machinery and manufacturing tools.
Overview
6
6
years of professional experience
Work History
On-Site Service Representative
E&R Industrial
08.2024 - Current
- Facilitate necessary materials for the employees at Northrop Grumman
- Demonstrate outstanding time management skills when balancing multiple competing priorities at once.
- Serve as a reliable point of contact for customers, consistently
- Create connections between suppliers and many people around the plant.
- Responsible for keeping flammable and paint material up to date and disposing of expired material
Barista
Starbucks
07.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere with a friendly demeanor and promptly addressing peoples needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contribute to a positive team environment through collaboration with colleagues.
- Deliver and pick up necessary materials for my locations and others in my area
Teammate
Under Armour
11.2021 - Current
- Drove top region store team revenue of $1B dollars.
- Increase sales by offering promoting additional products.
- Achieve monthly sales goals by promoting product benefits and enrolling new clients.
- Retain excellent client satisfaction ratings through outstanding service delivery.
- Prepare ship-from-store orders in a timely manner
- Assist in product placement and visual merchandising, maintaining attractive and inviting appearance.
Carpenter Apprentice
Carl Williams LLC
06.2018 - 09.2022
- Assisted with installations for bathroom, decks bedrooms and basement remodeling for residential clients
- Designs and installed customized work for client homes
- Managed quality assurance in measuring and cutting materials.
- Installed, assembled and repaired woodwork, cabinetry and trim.
- Arranged and stored materials, machines, tools and equipment.
- Installed electrical wiring in and around homes
Education
No Degree - Psychology
Anne Arundel Community College
Arnold, MD06.2025
High School Diploma -
STEM, North County High School
Glen Burnie, MD06.2021
Skills
- Price negotiation
- Inventory management
- Customer service
- Assembly and installation
- Interpersonal skills
- Team player
- Written and verbal communication
- Quick learner
Timeline
On-Site Service Representative
E&R Industrial
08.2024 - Current
Barista
Starbucks
07.2023 - Current
Teammate
Under Armour
11.2021 - Current
Carpenter Apprentice
Carl Williams LLC
06.2018 - 09.2022
No Degree - Psychology
Anne Arundel Community College
High School Diploma -
STEM, North County High School
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