Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
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Roman Roșca

Roman Roșca

Chisinau

Summary

High-energy Chief Operating Officer with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Successfully grew organizations to achieve excellence through efficient operational systems support.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Chief Operating Officer

Invest Credit
Chisinau
02.2025 - Current
  • Led operational strategy development for company-wide initiatives.
  • Oversaw daily operations to ensure alignment with business objectives.
  • Collaborated with department heads to enhance workflow efficiency.
  • Managed resource allocation to optimize productivity across teams.
  • Implemented performance metrics to monitor operational effectiveness.
  • Directed employee training programs to improve skill sets and engagement.
  • Analyzed market trends to inform strategic planning and decision-making.
  • Maintained productive relationships and communication channels across organization.
  • Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
  • Directed the daily operations of multiple departments across the organization.
  • Reviewed policies and procedures to ensure compliance with applicable regulations.
  • Developed and implemented strategies to increase operational efficiency.

Operatons Manager

Ocean Credit IFN
Bucuresti
03.2023 - 02.2025
  • Cross-Departmental Process Optimization: Streamline operations across the collection, sales, and support departments, improving workflows and collaboration to enhance efficiency and drive seamless service delivery.
  • Risk Management and Compliance in Collection: Ensure that all collection activities comply with financial regulations, risk management policies, and ethical standards, minimizing risk and safeguarding the company’s reputation.
  • Performance Monitoring and Reporting: Track and analyze key performance metrics across collection, sales, and support departments, providing regular reports and insights to leadership to guide strategic decisions.
  • Team Leadership and Development: Oversee the teams in each department, setting goals, conducting 1-on-1 meetings, providing feedback, and implementing development programs to foster a high-performance culture.
  • Customer Experience Enhancement: Implement strategies across sales and support teams to improve customer satisfaction and engagement, ensuring a customer-centric approach that strengthens loyalty and retention.
  • Strategic Planning and Execution for Growth: Collaborate with senior leadership to define and execute strategies across all managed departments, aligning operations with the company’s growth objectives and market demands.

Customer Experience Team Lead

Orange Systems S.A
Chisinau
09.2018 - 01.2023
  • Assisted with the development of strategies for resolving difficult customer situations or complaints.
  • Efficiently collaborate with the Orange Belgium team in order to solve all operational issues.
  • Coordinated cross-functional teams when needed to resolve complex customer problems quickly.
  • Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,

Education

MBA - Financial And Banking Administration

Academy of Economics Study
Chisinau, Moldova
05-2018

MBA - Finance

Alma Mater Studiorum – Università Di Bologna
Bologna, Italy
02-2017

BBA - Business And Administration

Academy of Economics Study
Chisinau, Moldova
05-2016

High School Diploma -

Theoretical High School "George Meniuc"
Chisinau,Moldova
05-2013

Skills

  • Performance monitoring
  • Performance reporting
  • Operations management
  • Budget development and management
  • Management
  • Financial management
  • Employee support
  • Recruitment strategies
  • Training programs
  • Performance assessment
  • Product strategy
  • Agile methodologies
  • User experience design
  • Roadmap planning
  • Operational compliance
  • Customer relationship management

Certification

Test of English as a Foreign Language (TOEFL) iBT Score: 88

Agile Software Development Certificate, Coursera

Software Testing Certification, Orange Systems SA

Business Fundamentals: Marketing Strategy

Project Management Professional (PMP) Certification

Software Development Fundamentals (Front-End)

School of Managers, Orange Systems SA

Languages

Romanian
First Language
English
Upper Intermediate (B2)
B2
Italian
Elementary (A2)
A2

Timeline

Chief Operating Officer

Invest Credit
02.2025 - Current

Operatons Manager

Ocean Credit IFN
03.2023 - 02.2025

Customer Experience Team Lead

Orange Systems S.A
09.2018 - 01.2023

MBA - Financial And Banking Administration

Academy of Economics Study

MBA - Finance

Alma Mater Studiorum – Università Di Bologna

BBA - Business And Administration

Academy of Economics Study

High School Diploma -

Theoretical High School "George Meniuc"

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Roman Roșca