Roman Roșca
Chisinau
Summary
Accomplished Operations Manager with a proven track record at Ocean Credit IFN, adept in cross-departmental process optimization and budget management. Excelled in enhancing customer satisfaction and operational efficiency, demonstrating leadership and strategic planning skills. Achieved significant improvements in performance metrics and compliance, fostering a culture of high performance and cost efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operatons Manager
Ocean Credit IFN
Bucuresti
03.2023 - Current
- Cross-Departmental Process Optimization: Streamline operations across the collection, sales, and support departments, improving workflows and collaboration to enhance efficiency and drive seamless service delivery.
- Risk Management and Compliance in Collection: Ensure that all collection activities comply with financial regulations, risk management policies, and ethical standards, minimizing risk and safeguarding the company’s reputation.
- Performance Monitoring and Reporting: Track and analyze key performance metrics across collection, sales, and support departments, providing regular reports and insights to leadership to guide strategic decisions.
- Team Leadership and Development: Oversee the teams in each department, setting goals, conducting 1-on-1 meetings, providing feedback, and implementing development programs to foster a high-performance culture.
- Customer Experience Enhancement: Implement strategies across sales and support teams to improve customer satisfaction and engagement, ensuring a customer-centric approach that strengthens loyalty and retention.
- Strategic Planning and Execution for Growth: Collaborate with senior leadership to define and execute strategies across all managed departments, aligning operations with the company’s growth objectives and market demands.
Customer Support Team Lead
Orange Systems S.A
Chisinau
09.2018 - 01.2023
- Assisted with the development of strategies for resolving difficult customer situations or complaints.
- Efficiently collaborate with the Orange Belgium team in order to solve all operational issues.
- Coordinated cross-functional teams when needed to resolve complex customer problems quickly.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
Education
MBA - Financial And Banking Administration
Academy of Economics Study
Chisinau, Moldova05-2018
MBA - Finance
Alma Mater Studiorum – Università Di Bologna
Bologna, Italy02-2017
BBA - Business And Administration
Academy of Economics Study
Chisinau, Moldova05-2016
High School Diploma -
Theoretical High School "George Meniuc"
Chisinau,Moldova05-2013
Skills
- Performance monitoring
- Performance reporting
- Operations management
- Budget development and management
- Management
- Financial management
- Employee support
- Recruitment strategies
- Training programs
- Performance assessment
Languages
Romanian
First Language
Russian
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2
Italian
Elementary (A2)
A2
Certification
Test of English as a Foreign Language (TOEFL) iBT Score: 88
Agile Software Development Certificate, Coursera
Software Testing Certification, Orange Systems SA
Business Fundamentals: Marketing Strategy
Project Management Professional (PMP) Certification
Software Development Fundamentals (Front-End)
School of Managers, Orange Systems SA
Timeline
Operatons Manager
Ocean Credit IFN
03.2023 - Current
Customer Support Team Lead
Orange Systems S.A
09.2018 - 01.2023
MBA - Financial And Banking Administration
Academy of Economics Study
MBA - Finance
Alma Mater Studiorum – Università Di Bologna
BBA - Business And Administration
Academy of Economics Study
High School Diploma -
Theoretical High School "George Meniuc"
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