Roman Stavenschi
Chisinau
Summary
Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated over 2 years of industry experience. Friendly guest service professional offering 2 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty.
Overview
12
12
years of professional experience
Work History
Logistics Specialist
Kurtex Logistics (Chicago,USA)
Logistics Specialist
Kurtex Logistics (Chicago,USA)
09.2019 - 06.2023
- Coordinated incoming and outgoing shipments to maintain schedules.
- Built long-term relationships due to prompt and courteous service.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
Logistics Supervisor
VVT Group Inc
09.2018 - 07.2019
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Waiter
Bordeaux Stake House
12.2017 - 05.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Guest Relations Officer
Princess Cruises
12.2014 - 07.2017
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
Front Desk Supervisor
Radisson Blu Leogrand
09.2013 - 07.2014
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Logistics Specialist
Nova Lines (Chicago,USA)
09.2012 - 08.2013
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
Marketing Agent
Spiral Marketing SRL
09.2011 - 05.2012
- Developed corporate communications strategies, programs and projects.
- Partnered cross-functionally to identify marketing opportunities to support brand objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Coordinated with sales and operational teams to verify alignment of marketing initiatives with company goals.
Education
No Degree - Psychology
ULIM-Free International University of Moldova
Chisinau,MoldovaSkills
- Safety Practices
- Team Oversight
- Account Managing
- Transportation Planning
- Critical Thinking
- Resolving Problems
- Shipment Coordination
- Guest Complaint Resolution
- Guest Satisfaction
- Client Relationship Management
Languages
Romanian
Native language
English
Advanced
C1
Spanish
Advanced
C1
Russian
Upper intermediate
B2
Timeline
Logistics Specialist
Kurtex Logistics (Chicago,USA)
09.2019 - 06.2023
Logistics Supervisor
VVT Group Inc
09.2018 - 07.2019
Waiter
Bordeaux Stake House
12.2017 - 05.2018
Guest Relations Officer
Princess Cruises
12.2014 - 07.2017
Front Desk Supervisor
Radisson Blu Leogrand
09.2013 - 07.2014
Logistics Specialist
Nova Lines (Chicago,USA)
09.2012 - 08.2013
Marketing Agent
Spiral Marketing SRL
09.2011 - 05.2012
Logistics Specialist
Kurtex Logistics (Chicago,USA)
No Degree - Psychology
ULIM-Free International University of Moldova
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