Romero Griggs
Crofton
Summary
Professional in multi-unit management, equipped to optimize operations and drive business growth. Consistently exceeded targets through effective resource allocation and strategic planning. Known for fostering team collaboration and adapting to dynamic business needs with a focus on achieving results. Experienced with data analysis, requirements gathering, and project management. Utilizes analytical skills to identify and address business needs effectively. Strong understanding of teamwork and adaptability to deliver impactful solutions. As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Area Manager
Amazon
10.2023 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
Business Analyst Intern
Real Projectives
06.2023 - 08.2023
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Assisted in data analysis and interpretation to support business decision-making processes.
Process Assistant
Amazon
02.2021 - 06.2023
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
Fulfillment Associate
Amazon
08.2020 - 02.2021
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Customer Service Representative
Comcast
03.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
Toys R Us
10.2016 - 07.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Associate
Toys R Us
08.2015 - 10.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Increased sales by customizing pitches to address specific client needs and concerns.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Hyattsville, MD12.2023
Skills
- Operations management
- Team leadership
- Problem-solving
- Customer service
- Microsoft Excel
- Data analysis
- SQL proficiency
- Python programming
- Data entry
- Critical thinking
- Active listening
Accomplishments
- Supervised a team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issues through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
Timeline
Area Manager
Amazon
10.2023 - Current
Business Analyst Intern
Real Projectives
06.2023 - 08.2023
Process Assistant
Amazon
02.2021 - 06.2023
Fulfillment Associate
Amazon
08.2020 - 02.2021
Customer Service Representative
Comcast
03.2018 - 01.2020
Manager
Toys R Us
10.2016 - 07.2017
Associate
Toys R Us
08.2015 - 10.2016
Bachelor of Science - Business Administration
University of Maryland Global Campus
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