Ronald Jolly

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Re-condition truck mounted street sweepers
• Travel to customer location to make repairs
• Conduct product training seminars
• Order parts needed to complete tasks needed

• Built a high-performing regional service team by recruiting top talent, setting expectations, and providing ongoing feedback and coaching.
• Delivered consistently high levels of customer satisfaction by monitoring service quality and implementing corrective actions where necessary.
• Managed customer escalations effectively, ensuring timely resolutions and minimizing negative impacts on client relationships.
• Implemented standard operating procedures for consistent service delivery, leading to greater customer satisfaction scores.
• Travel worldwide to train customers and dealer network on products manufactured
• Performed Regional Service Seminars for dealer network

• Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
• Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
• Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
• Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
• Dealer Sales Consultant providing training for products sold to end user.

• Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Represent Manufacturer at trade shows and travel to dealerships worldwide
• Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Municipal Sales Representative peddling heavy Equipment to Government Agencys

Worked at family owned motorcycle dealership as parts marketing manager

Put stock orders away, as well as placing special orders.

Attended new product trade shows

• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Increased efficiency in the parts department by implementing an improved inventory management system.
• Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.