Ronald Woodfolk
Waldorf,MD
Summary
With over 24 years of expertise in Federal Travel Management, a proven track record in supporting eTravel products such as E2 Solutions and Concur Government Edition, and extensive experience with the Defense Travel System (DTS), I demonstrate a comprehensive understanding of the intricacies of travel management. I have successfully led agency-wide migrations from ETS1 to ETS2, including meticulous reviews of technical documentation from Concur and other vendors, showcasing a commitment to excellence in project execution. With proficiency spanning a full spectrum of eTravel implementation activities, encompassing Business Process Re-engineering (BPR), rigorous testing and evaluation, project management, and customer support; my strong capabilities in managing global travel systems for large federal agencies are complemented by in-depth knowledge of information system technology, Federal Travel Regulations, and the procurement process.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Travel Specialist
Health and Human Services/Administration for Strategic Preparedness and Response
07.2024 - Current
- Provide daily operational support for travel response readiness management for the organization to include ground transportation, official government travel and planning functions for transportation of personnel.
- Monitor performance of travel execution through the system by team members and individual travelers.
- Plan, develop, and analyze financial operations and assist with process management for budgetary savings.
- Provide individual training and guidance to staff and end users.
- Assessed travel-related risks, implementing strategies to mitigate potential issues during deployments.
- Evaluated and implemented cost-effective travel solutions for departmental staff.
- Managed travel itineraries, ensuring compliance with government regulations and policies.
- Developed and maintained relationships with travel vendors to ensure optimal service delivery.
Financial Management Specialist; FSD/Travel Office
Library of Congress
01.2023 - 07.2024
- Provide Subject Matter Expert (SME) guidance to Travel Policy related emails; and assigned incoming emails to corresponding POCs, as needed
- Create, review, update, and maintain user accounts in E2 Solutions
- Provide customer service and travel support to all internal and external customers
- Provides E2 Solutions user and technical support, to include clearing errors with CWT SATO and MOM interface team
- Create and manages system profiles E2 routings, approval pools, create technical flags, and attributes that support the various Service Unit travel needs
- Provides back up travel authorizations, amendments approval which includes requests for expenses requiring specific authorization and use of the Library’s Central Billing Account (CBA)
- Provides process guidance for domestic and international relocations
- Provides process guidance and approves government sponsored an NFS travel request.
Senior Consultant; DHS/TSA/FMD/FSB
PotomacWave Consulting
09.2020 - 04.2023
- Provide Subject Matter Expert (SME) guidance to Travel Policy related emails; and assigned incoming emails to corresponding POCs, as needed
- Review, categorize and log industry literature emails on Flash Notice Tracker.
- Complete quarterly review and audit of travel policy inquiries and responses. File report for annual submission.
- Reconcile and verify all industry literature emails received in Financial Policy Inbox and Flash Notices sent. Create Flash Notice Monthly Report and submit to Financial Policy Travel Branch (FPTB) POC for review on monthly basis.
- Create, review, and edit Financial Management Manuals (FMMs), Desktops, Internal Standard Operating Procedures(ISOPs), and Management Directives (MDs)
- Create, review, update, and maintain user accounts in Concur.
- Perform monthly PUAT testing for Concur system enhancements.
- Provide daily customer support for Concur and Financial System Modernization System (FSMS).
Office Management Specialist; DOS/SCA/A
Cherokee Nation Businesses
05.2020 - 09.2020
- Support the Management, Political, Economic, Regional Security and Public Affairs Sections, tracking and supporting meetings for senior officials and ambassadors.
- Prepare briefing materials, drafts documents, facilitates agendas and follow-up from meetings, processes meeting notes, produces weekly activity reports (WARs), and review newsletters.
- Acts as the custodian of classified and unclassified office files, and maintains section reference library, as well as the office in- formation resource library.
- Lead office process for the onboarding of new SCA/A office staff including processing of forms for Open Net and Class Net, E2 access, and coding of badges for office access.
- Coordinate and facilitate internal office move Economic, Political, and Political-Military (Pol-Mil) teams.
- Value Created for Client: Coordinating internal office move allowed for the safe handling of classified and unclassified systems, phone lines, and documents eliminating cause of possible data breach of secure information.
Director of Federal Programs and Services
KesselRun Corporate Travel Solutions
08.2013 - 01.2020
- Responsible for acquisition and management of new and current federal clients.
- Manage multiple employees for our federal clients often assisting in providing daily customer support to include: new account activation, updating existing accounts; routing configuration; assistance with travel authorization and voucher reconciliation; training, and working with travel management centers (TMCs) to ensure accuracy in ticketing according to FTR ,JTR, and FAM policies for DoD, eTs, and eTs2 travel systems.
- Provide monthly status and metric reports to each of our clients capturing productivity, mandated reporting to GSA and OMB, and frequent issues in efforts to establish a more accurate training curriculum to better meet the needs of the agency’s user community.
- Conduct end user training for E2 Solutions and Defense Travel Systems (DTS) and provided Tier 1 and Tier 2 training.
- Conduct internal audits and reviews of travel authorizations and vouchers for accuracy and compliance.
- Provide guidance on establishing and updating internal travel policies making recommendations for process improvement.
- Value Created for Client: Developed curriculum for conducting monthly training domestically and quarterly training overseas that catered to bureau specific issues, resulting in reduction in calls to the ETS2 Helpdesk. Awarded Certificate of Appreciation from United States Agency for International Development.
- Led strategic initiatives to enhance compliance with federal regulations across all programs.
- Developed comprehensive training materials for staff on federal program requirements and best practices.
- Streamlined reporting processes, ensuring timely submission of required documents to government agencies.
- Managed budgets for federal programs, ensuring optimal allocation of resources and adherence to financial guidelines.
- Collaborated with cross-functional teams to align program objectives with organizational goals and federal standards.
- Oversaw quality assurance measures, enhancing program efficiency and effectiveness in meeting federal mandates.
- Mentored junior staff, fostering professional growth and enhancing team capabilities in federal program management.
- Established strong relationships with key stakeholders, fostering collaboration and promoting a shared vision for success.
- Championed initiatives that led to significant improvements in organizational performance metrics across multiple programs.
Travel Management Specialist
United States Department of Commerce
06.2011 - 08.2013
- Responsible for the agency-wide implementation of eTs1 and eTs2, conducting BPR sessions to establish “as is” and “to be” processes, metrics needed for training, and change control management.
- Participate in developing the Statement of Work (SOW), Project Plan and preparation of Strategy Briefings for senior executive level management.
- Facilitate discussions on the development of business processes at the Agency and bureau levels to establish a uniform procedure consistent throughout the Department in efforts to utilize ETS2 to its full potential.
- Manage pre-implementation of ETS2 activities, serving as global systems administrator, supporting tier 1 and tier 2 level issues for resolution.
- Certified Passport Acceptance Agent, working with team handling the acceptance and tracking of passport and visa requests.
- Prepare conference planning packages for senior management approval for all DOC bureaus per OMB guidance.
- Value Created for Client: Established procedures around conference planning based on OMB guidance. These procedures streamlined how conference packages were prepared, tracked and within compliance. This resulted in receiving the Bronze Medal Award which is the highest honor award the Secretary of Dept. of Commerce can bestow.
Senior Systems Analyst
MIL Coorporation
11.2008 - 06.2011
- Train multiple bureaus within the Dept. of State on E2 Solutions.
- Successfully implement multiple bureaus and assisted with the implementation of Dept. of State’s remaining bureaus onto E2 Solutions.
- Research and resolve rejected and no load travel obligations, advances, and vouchers.
- Provide daily and monthly statistics on processed and unprocessed documents within the GFMS accounting interface for Dept. of State bureaus domestically.
- Value Created for Client: Developed a template which was used in documenting business processes for Dept. of State bureaus to better assist bureaus in transitioning from Dept. of State’s previous travel management system onto E2 Solutions. The creation of this template resulted in receiving an award from the Dept. of State’s Bureau of Administration.
- Facilitated training sessions for end-users, improving system utilization and overall user satisfaction.
- Evaluated new technologies, recommending solutions that aligned with organizational goals and objectives.
- Collaborated with stakeholders to identify process improvements, driving strategic initiatives company-wide.
- Conducted system performance assessments, identifying areas for optimization and implementing enhancements.
- Developed and maintained system documentation, ensuring compliance with industry standards and best practices.
- Analyzed business requirements, translating them into technical specifications for development teams.
- Led system integration projects, enhancing operational efficiency across multiple departments.
Senior Systems Analyst
Zegato Solutions, Inc
11.2001 - 06.2011
- Provide implementation, training, and customer support services as Lead Defense Travel Administration (LDTA) for Defense Travel System (DTS) for multiple Dept. of Defense agencies.
- Implement and develop remote on-site customer help desk center.
- Establish industry standard Call-Center, interviewing and hiring help desk staff, setting up help desk and call center procedures.
- Develop customer communication procedures and metrics to comply with government metrics on length of calls to resolution.
- Implement call logging and error reporting procedures for robust call center.
- Train call center staff and call center manager to run and operate call center.
- Value Created for Client: Developed business rules and business process re-engineering guidance for government clients when transitioning from legacy travel system to a new travel system. This aided in clearly identifying ways to improve previous processes and establish a more robust training curriculum for adapting user community to new travel system.
- Analyzed business requirements, translating them into technical specifications for development teams.
- Led system integration projects, enhancing operational efficiency across multiple departments.
- Developed and maintained system documentation, ensuring compliance with industry standards and best practices.
- Facilitated training sessions for end-users, improving system utilization and overall user satisfaction.
- Conducted system performance assessments, identifying areas for optimization and implementing enhancements.
- Conducted thorough systems analysis to identify areas for improvement, leading to increased efficiency across the organization.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
Education
Certificate of Completion - Applied Computer Technology/Microcomputer Programming
Charles County Vocational Technical School
Pomfret06.1992
Skills
- SME experience in governmental travel policy and ETS2 travel systems
- Trainer for ETS2 travel systems
- Specialist with experience processing and auditing travel authorizations and vouchers
- Manage pre-implementation and post-implementation projects
- Certified Passport Acceptance Agent experienced in the acceptance, processing, and tracking of passport and visa requests
Certification
- Temporary Duty Travel: Federal Travel Regulation (FTR) Certificate, GSA, April, 2012
- Advanced Temporary Duty Travel: Federal Travel Regulation (FTR) Certificate, GSA, February 2012
- Project Management Fundamentals: Certificate, DOC, February, 2012
- Identifying Project Risks: Certificate, DOC, February, 2012
- Passport Acceptance Agent, DOC, September, 2012
Timeline
Travel Specialist
Health and Human Services/Administration for Strategic Preparedness and Response
07.2024 - Current
Financial Management Specialist; FSD/Travel Office
Library of Congress
01.2023 - 07.2024
Senior Consultant; DHS/TSA/FMD/FSB
PotomacWave Consulting
09.2020 - 04.2023
Office Management Specialist; DOS/SCA/A
Cherokee Nation Businesses
05.2020 - 09.2020
Director of Federal Programs and Services
KesselRun Corporate Travel Solutions
08.2013 - 01.2020
Travel Management Specialist
United States Department of Commerce
06.2011 - 08.2013
Senior Systems Analyst
MIL Coorporation
11.2008 - 06.2011
Senior Systems Analyst
Zegato Solutions, Inc
11.2001 - 06.2011
Certificate of Completion - Applied Computer Technology/Microcomputer Programming
Charles County Vocational Technical School
Awards
Recipient of a Certificate of Appreciation – United States Agency for International Development (Travel and Transportation Division) - 2014, Recipient of the Bronze Medal award - Department of Commerce (Office of Administrative Services) - 2013, Recipient of a Certificate of Appreciation – Department of State (Bureau of Administration) - 2011
Training
- Technical Summary: E2 Solutions, FedTraveler eTS, Defense Travel system, ETS2- Concur AMS-FFS Accounting Systems
- Momentum/GFMS Accounting Interface
- TSYS (Total Systems) Credit Card Processing System
- Gelco’s Travel Manager, Oracle Scripts, Client/Server, DOS, Windows, MS Project, MS Office Suite, Contract Management, Project Management, CWT On-line Booking Engine OBE, GDS
Clearance(s)
Top Secret – issued by DOD – July 29, 2020
Total Years Experience
24 years
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