Rory Richard Hopkins
Elkton
Summary
Dedicated worker with a strong focus on prioritizing customer service. Committed to providing exceptional support and ensuring customer satisfaction. Skilled in effectively addressing customer needs and resolving issues in a timely manner. Known for maintaining a positive and professional demeanor, while consistently delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Team Member
Tractor Supply Co
11.2024 - Current
- Provide assistance to all customers and ensure their questions and request are always completed
- Handle cash and provide accurate accounting for all store credit card sign-ups
- Familiarize myself with location of all items in the store and make reasonable recommendations for customers who are unsure about an item
Customer Service Manager
Redner’s Warehouse Market
12.2020 - 10.2024
- Managed all front end staff and ensured all customers are properly assisted with requests
- Resolved customer complaints and relayed customer feedback to management
- Completed wire transfers via Western Union as well as oversee the sale of Maryland Lottery and Tobacco products
- Trained all new front end including cashiers and fellow supervisors
Customer Service Liaison / Lumber Counter
Benchmark Builders
06.2022 - 12.2022
- Reviewed all warranty request forms by homeowners and ensured contractors deliver on those requested
- Kept an up to date organized log of all product deliveries for all six company developments and ensured their accuracy
- Conducted thorough counts of all lumber at each individual lot in order to prevent any delays
Education
High School Diploma -
Bohemia Manor High School
Chesapeake City, MD06-2022
Skills
- Complaint resolution
- Verbal and written communication
- Complex Problem-solving
- Product knowledge
- Cash handling
- Task prioritization
- Customer service
- Positive attitude
- Flexible schedule
Timeline
Team Member
Tractor Supply Co
11.2024 - Current
Customer Service Liaison / Lumber Counter
Benchmark Builders
06.2022 - 12.2022
Customer Service Manager
Redner’s Warehouse Market
12.2020 - 10.2024
High School Diploma -
Bohemia Manor High School
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