Rosa Rosales
Silver Spring
Summary
Dynamic and compassionate caretaker with extensive experience at Ultimate Care Services LLC, excelling in patient care and emergency response. Proven ability to ensure safety and compliance while providing exceptional support to individuals with diverse needs. Skilled in first aid and adept at fostering positive relationships with patients and families. Efficient professional in facility maintenance management, known for high productivity and ability to complete tasks swiftly and accurately. Possess specialized skills including staff supervision, inventory control, and regulatory compliance. Excel in communication, leadership, and problem-solving, ensuring smooth operation and team cohesion in fast-paced environments. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
12
12
years of professional experience
Work History
Caretaker
Ultimate Care Services LLC
Monrovia
07.2022 - Current
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Performed light housekeeping duties including laundry and meal preparation.
- Communicated effectively with co-workers regarding job assignments and progress updates throughout shifts.
- Ensured compliance with safety regulations at all times.
- Provided assistance to disabled persons in accordance with their individual needs.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Administered medications orally or topically as prescribed by physician.
- Interacted positively with family members of patients while delivering compassionate care.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
- Actively participated in team meetings discussing patient cases and best practices.
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Organized medical records for patient care plans and ensured accuracy.
Caretaker
Providence Care Inc
Riverdale
02.2020 - 08.2022
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Performed light housekeeping duties including laundry and meal preparation.
- Communicated effectively with co-workers regarding job assignments and progress updates throughout shifts.
- Ensured compliance with safety regulations at all times.
- Adhered to all applicable laws and regulations pertaining to health and safety standards in the workplace.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Provided assistance to disabled persons in accordance with their individual needs.
- Responded to emergency situations promptly to prevent or minimize damage.
Caretaker
Best Care Home Services
Gaithersburg
04.2020 - 03.2021
- Assisted with moving furniture or other items as requested by staff members or visitors.
- Followed established safety procedures while performing all tasks related to caretaking duties.
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Performed light housekeeping duties including laundry and meal preparation.
- Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Responded to emergency situations promptly to prevent or minimize damage.
Barista
JoltNBolt
Washington
12.2019 - 03.2020
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Created promotional displays for advertising special events or promotions at the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Stocked shelves with ingredients needed to make coffee drinks.
- Stocked customer service stations with paper products or beverage preparation items.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Line Cook
North Italia
Washington
07.2019 - 10.2019
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Maintained accurate records of daily production sheets including waste logs.
- Stocked and restocked kitchen supplies as needed.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Performed basic knife skills such as dicing onions or slicing meats.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Adhered to sanitation policies at all times when handling food products.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Garnished and arranged dishes into creative presentations.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Replenished food items from inventory and rotated ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries, and cookies.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Performed workstation prep prior to shift start.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
- Carved ham, turkey and roast beef for use in sandwiches and buffet carving station.
- Set up and performed initial prep work for soups, sauces, and salads.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Line Cook
Sfoglia Restaurant
Washington
04.2016 - 09.2019
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Ensured that all dishes were prepared according to recipe specifications.
- Inspected equipment for cleanliness prior to use every shift.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Communicated effectively with other staff members regarding orders and menu changes.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Stocked and restocked kitchen supplies as needed.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Adhered to sanitation policies at all times when handling food products.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Followed proper food handling methods and maintained correct temperature of food products.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries, and cookies.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Garnished and arranged dishes into creative presentations.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
Line Cook
Eddie Cano
Washington
03.2019 - 04.2019
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Communicated effectively with other staff members regarding orders and menu changes.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Adhered to sanitation policies at all times when handling food products.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Followed proper food handling methods and maintained correct temperature of food products.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Grilled and deep fried various foods from meats to potatoes.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Line Cook
Summer House Santa Monica
Bethesda
10.2016 - 11.2017
- Line cook, Food prep, cold/hot dishes, bakery, pizza, seafood, sauté, grill and pantry
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Tracked inventory levels of all products used in the kitchen on a daily basis.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Ensured that all dishes were prepared according to recipe specifications.
- Inspected equipment for cleanliness prior to use every shift.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Communicated effectively with other staff members regarding orders and menu changes.
- Assisted in prep work such as washing vegetables or butchering meat when needed.
- Stocked and restocked kitchen supplies as needed.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Performed basic knife skills such as dicing onions or slicing meats.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Adhered to sanitation policies at all times when handling food products.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cooked multiple orders simultaneously during busy periods.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Canvasser
Green Peace
Washington
06.2016 - 07.2016
- Attracting new donors, and guiding them through various programs and information on how to help our environment
- Identified target areas for canvassing efforts based on demographic information.
- Educated potential supporters on the candidate's platform and policies.
- Worked closely with field organizers and other staff members to coordinate day-to-day operations of the campaign.
- Attended meetings with local community members to discuss issues relevant to the campaign.
- Walked many miles daily to obtain signatures and register voters.
- Maintained professional interaction atmosphere to achieve high contact rates and respect people's personal spaces.
- Initiated contact with people in public areas and spaces to take surveys or sign petitions.
- Fostered active discussions to build connections with people.
- Memorized and recited sales scripts or statements prepared by employer.
Office Assistant
Uncle Sam's Driving School
Silver Spring
04.2016 - 05.2016
- Assist customers with online courses/tests and certifications, questions and concerns, manage payments, scan documents and create MVA certifications
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered phone calls and directed them to appropriate personnel.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Service Clerk
Safeway
Wheaton
08.2013 - 12.2015
- Assist customers with orders, catering, questions/advice and special orders
- Food prep and production
- Identified needs of customers promptly and efficiently.
- Assisted with unloading delivery trucks and stocking shelves accordingly.
- Restocked shelves when necessary to maintain adequate inventory levels.
- Maintained an organized work area to facilitate workflow.
- Inspected merchandise prior to stocking shelves for any damage or defects.
- Assisted customers with product selections, including providing product information and pricing.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor's - Art
Montgomery College
Takoma Park, MD01.2020
High School Diploma -
Albert Einstein High School
Kensington, MD05.2013
Skills
- Kitchen Staff
- Line cook
- Word
- Inventory
- First aid
- Emergency response
- Patient care
- CPR/AED
- CPR certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Willing To Relocate
Washington, DC
Las Vegas, NV
Timeline
Caretaker
Ultimate Care Services LLC
07.2022 - Current
Caretaker
Best Care Home Services
04.2020 - 03.2021
Caretaker
Providence Care Inc
02.2020 - 08.2022
Barista
JoltNBolt
12.2019 - 03.2020
Line Cook
North Italia
07.2019 - 10.2019
Line Cook
Eddie Cano
03.2019 - 04.2019
Line Cook
Summer House Santa Monica
10.2016 - 11.2017
Canvasser
Green Peace
06.2016 - 07.2016
Line Cook
Sfoglia Restaurant
04.2016 - 09.2019
Office Assistant
Uncle Sam's Driving School
04.2016 - 05.2016
Service Clerk
Safeway
08.2013 - 12.2015
Bachelor's - Art
Montgomery College
High School Diploma -
Albert Einstein High School
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