Rose Kutcher
Crownsville
Summary
Dynamic Program Manager with a proven track record at the Library of Congress, excelling in customer relations and project management. Skilled in multitasking and analytical thinking, I successfully led strategic initiatives, enhancing team productivity and client satisfaction. Committed to delivering high-quality results while fostering collaboration and effective communication.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
TSA
South Shore Elementary School
08.2023 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Program Manager
Library of Congress
05.2009 - 07.2017
- Coached team members on productivity strategies to accomplish challenging goals.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Researched industry best practices in support of training development and program content.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Participated in pilot tests and revised programs based on feedback and results.
- Participated in vendor selection and management process for program initiatives.
- Developed and maintained logistics workflows, procedures and reports.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Leveraged project management processes and tools to define and execute projects.
- Devised creative solutions to critical customer and user needs.
- Identified program obstacles and communicated possible impacts to team.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Arts - Sociology
Salisbury University
Salisbury, MD12-2008
Skills
- Customer relations
- Multitasking
- Organization and time management
- PPE use
- Communication
- Attention to detail
- Recordkeeping
- Team building
- Task prioritization
- Dependable and responsible
- Microsoft Word
- Research
- Troubleshooting
- Analytical thinking
- Social perceptiveness
- Basic math
Timeline
TSA
South Shore Elementary School
08.2023 - Current
Program Manager
Library of Congress
05.2009 - 07.2017
Bachelor of Arts - Sociology
Salisbury University
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