Rose Kutcher

Program Manager

Library of Congress

05.2009 - 07.2017

Coached team members on productivity strategies to accomplish challenging goals.
Met with project stakeholders on regular basis to assess progress and make adjustments.
Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Interacted with customers and clients to identify business needs and requirements.
Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
Managed multiple strategic projects with numerous sub-projects or workstreams.
Facilitated workshops and conducted one-on-one training to educate team members.
Researched industry best practices in support of training development and program content.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Participated in pilot tests and revised programs based on feedback and results.
Participated in vendor selection and management process for program initiatives.
Developed and maintained logistics workflows, procedures and reports.
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Leveraged project management processes and tools to define and execute projects.
Devised creative solutions to critical customer and user needs.
Identified program obstacles and communicated possible impacts to team.
Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Defined clear targets and objectives and communicated to other team members.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.