Rose Manzanarez
Lanham
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
2003
2003
years of post-secondary education
Work History
Customer Support Specialist
Amazon
Baltimore
04.2020 - 05.2024
- Assisted customers with inquiries via phone, chat, and email support.
- Resolved product issues by troubleshooting and providing effective solutions.
- Collaborated with team members to improve customer service processes and workflows.
Personal Banker
Wells Fargo
Washington
01.2008 - 04.2019
As a Personal Banker I was responsible for assisting customers with a variety of banking needs,
as well as,
opening and closing accounts and sharing our bank products and services. Personal Bankers use their
professionalism skills and abilities to build strong and lasting relationships with customers, by learning
their financial needs. They also provide leadership, encouragement, motivation, and assist with ongoing
development of the frontline staff.
Education
Bell Multicultural High School
Washington, District of ColumbiaSkills
- Extraordinary Customer service skills
- Professional Appearance
- Positive Attitude
- Leadership Skills
- Dependable
- Team player
- Ability to work well under pressure
- High degree on accuracy
- Strong communication skills
- Organizational skills
Timeline
Customer Support Specialist
Amazon
04.2020 - 05.2024
Personal Banker
Wells Fargo
01.2008 - 04.2019
Bell Multicultural High School