Rosemary Drohan
Ijamsville
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
26
26
years of professional experience
Work History
Administrative Assistant III
University of Maryland Medical Center
02.2025 - Current
- Front facing with public (patients, visitors, employees)
- Manage Calendars for Chair, Administrators, and conference rooms
- Coordinate Pediatric department faculty meetings and events
- Develop, maintain, and distribute department Newsletter
- Handle all candidate recruitment to include coordination of virtual and in person interviews (inclusive of travel and itinerary development)
- Process invoices and order supplies for department using SAP
- Parking pass management and new employee onboarding assistance
- Process travel reimbursement utilizing Concur
- Provided Epics access for patient care to providers
- Work closely with Finance for proper allocation of monies
Customer Service Coordinator
Johns Hopkins Hospital, Neuroscience Financial Office
09.2023 - 02.2025
- Answered phones
- Processed invoices
- Purchased office supplies
- Processed expense reports
- Maintained calendars for Director, Administrator and Manager
- Send material out via carrier/received material in via carrier (from other sites)
Administrative Coordinator
Maryland Department of Transportation, Maryland Aviation Administration
04.2022 - 09.2023
- Managed the volunteer program to include 120 senior volunteers
- Developed training program and provided airport learning sessions for the program members
- Processed security access and provided in-depth training
- Coordinated events for Pathfinder program to maintain morale and provide recognition
- Conference Room rental requests
- Prepared requisitions using FMIS and ordered office supplies through Maximo and Mosaic
- Provided thoughtful responses to customer inquiries and situations around airport
- Assisted passengers as needed throughout terminal
- Served as “lead” for multiple events to include Art Gallery dedication to First Lady Yumi Hogan and Customer Service Awards Ceremony
- Served on four committees to include: the Health and Wellness Committee, Maryland Giving Campaign, Safety Committee, and ASQ Committee
- Calendar management for Director and team
Executive Administrative Assistant III
University of Maryland Baltimore County
08.2015 - 12.2022
- Coordinated monthly Shared Governance committees (Nominating Committee, Faculty Senate, Executive Committee, Academic Planning and Budget Committee, Undergraduate Committee, Nominating Committee and Research and Creative Achievement Committee)
- Acquired meeting space, IT, catering, and misc. equipment needs
- Assured payment to vendors
- Screened calls for Provost, Vice Provost and President of institution and served as gate keeper for calendars.
- Maintenance and updating of faculty handbook as needed
- Served as gatekeeper for Intranet site using Wordpress and blackboard
- Coordinated calendars for C-Suite Executives
Pathology Secretary III, Care Management Administrative Assistant III, Bed Control Liaison, and Registrar
Saint Agnes Hospital
05.2006 - 08.2015
- Maintained specimen database for incoming and outgoing specimens
- Worked closely with Histology and Cytology to track tissue samples and pathology reports and maintained morgue logs
- Transcribed from dictation and generated miscellaneous reports as needed (autopsies, inter-operative consults)
- Screened calls for 7 Pathologists and managed calendars for them
- Served as main support to Director, Physician Advisor and 50 employees in departments (Calendar management, meeting coordination, meeting minutes for all meetings, conference arrangements, travel, daily report processing.
- Assured correct status for in-house patients and updated pt. records in Epics system.
- Maintained accurate bed flow for hospital and worked closely with Nursing Supervisor and other departments to ensure the safety and security of patients.
- Provided assistance and customer service to patients/families during their stay and registered ER/Surgery patients utilizing Meditech system.
- Input demographics and insurance data into system
- Maternity with my son from August 2004 – May 2006
Executive Administrative Assistant
Lockheed Martin Corporation
10.1999 - 08.2004
- Balanced company credit card account for Executive level Directors
- Assisted in facilitating all aspects of the VLS Award Fee
- Procured office supplies and retained budget for department
- Organized meetings and gatekeeper for 4 C-Suite Executive calendars and was backup for other Executive Assistants
- Processed expense reports and organized travel for department and Executive
- Made travel plans for C-Suite executives, generated expense reports, and handled reconciliation for department travel
- Maintained personnel records for Director of Human Resources
- Coordinated meetings and maintained calendars for executives
- Held part-time positions at Foot Locker, Foot Quarters and Martins Catering at the same time from 1994 - 1999
Education
High School Diploma -
Westminster High School
Westminster, MDContinuing Education - undefined
Carroll Community College
Westminster, MDSkills
- C-suite Executive support exuding professionalism
- Strong customer relations skills
- Proactive, resourceful and a team-player
- Data entry and transcription experience
- Able to handle heavy and complex scheduling
- Exceptional organization and communication
- Timekeeping, departmental spending management
- Human Resource Experience
- Excellent verbal and written communicator
- Program management experience
- Word Processing and typing – 65 wpm
- Event coordination
- Filing, faxing, misc office duties as assigned
- Coordinated International and Domestic travel and prepared expense reports for senior level management
- Advanced Computer Proficiency: Microsoft Office, Excel, Power point, Word, Works, Inter/Intranet, Adobe, Wordpress, Blackboard, Concur, SAP, Maximo and Epics systems
- Experience in handling multiple priorities
- Experience in providing clear, accurate, and timely work product
- Experience entering data and analyzing information and reporting in an automated state and county system
- Experience answering the telephone in a professional manner and assisting clients who come into the office for services
- Experience working in a highly stressful setting
Timeline
Administrative Assistant III
University of Maryland Medical Center
02.2025 - Current
Customer Service Coordinator
Johns Hopkins Hospital, Neuroscience Financial Office
09.2023 - 02.2025
Administrative Coordinator
Maryland Department of Transportation, Maryland Aviation Administration
04.2022 - 09.2023
Executive Administrative Assistant III
University of Maryland Baltimore County
08.2015 - 12.2022
Pathology Secretary III, Care Management Administrative Assistant III, Bed Control Liaison, and Registrar
Saint Agnes Hospital
05.2006 - 08.2015
Executive Administrative Assistant
Lockheed Martin Corporation
10.1999 - 08.2004
Continuing Education - undefined
Carroll Community College
High School Diploma -
Westminster High School
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