Roshina Thomas
Baltimore
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
11
11
years of professional experience
Work History
MBE Officer II
State of Maryland, MD Department of Transportation
07.2022 - Current
- Determine an applicant's eligibility for each program according to the code of federal regulations.
- Prepare necessary MBE/SBE/DBE/ACDBE reports for submission to MDOT, the Governor's Office of Small , Minority and Woman Business Affairs, and the Federal Transit Administration.
- Monitor and assess contract compliance for MBE/DBE/SBE/ACDBE contracts and evaluate NAICS Code selection as it relates to an applicant's qualifications.
- Participate in the OMBE monthly workshops to answer questions regarding the OMBE program.
- Conduct on-site/jobsite visits.
- Complete case preparation and organized folder.
- Perform certifications, expansi9ns, and reassessments.
- Conduct interviews with business owners/ applicants.
- Analyze data.
- Follow US DOT guidelines for federal certifications.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Human Resources Specialist
SEEC
09.2021 - 07.2022
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Recruited and pre-screened all candidates.
- Created new hire packets.
- Maintain HR bulletin event board.
- Assisted with resolving workman's compensation claims.
- Scheduled interviews through platforms such as Zoom, MicroSoft Teams, or in person.
- Schedule human resource activities such as meetings, travel, recruitment efforts, orientations, and in house staff activities.
- Maintained strict confidentiality of the organization's fiscal and personnel related information.
- Created job listings though Indeed and ADP.
Workforce Development Case Manager
Housing Authority of Baltimore City
04.2017 - 09.2020
- Encouraged and interviewed eligible residents to enroll in the jobs Plus Program.
- Perform outreach services to deliver new program information, sign up residents for upcoming events/activities, and to welcome new residents.
- Followed up with resident to ensure they maintained employment.
- Provided resident's rental information, with permission from the resident, to resolve outstanding balances and make referrals if needed.
- Resolved resident issues with employers, staffing agencies, schools, and training programs to ensure successful completion.
- Facilitated workshops on financial literacy, vision boards, job etiquette.
- Created curriculums for pre-employment training classes.
- Organized filing system and completed audits.
- Hosted job and resource fairs along with education and training information sessions for the community.
- Created and distributed agency information packets for our partners, potential investors, and new enrollees.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Housing Manager
Housing Authority of Baltimore City
12.2013 - 04.2017
- Managed multiple public housing developments throughout Baltimore City.
- Established and oversaw administrative procedures to meet objectives set by the board of directors and/or senior management.
- Completed evaluations for staff.
- Developed partnerships with local businesses and other government agencies to provide support to the community.
- Inspected the building and grounds to ensure all repairs were made according to HUD/HA guidelines.
- Ensured staff followed HIPPA guidelines and practices.
- Prepared monthly reports and completed internal audits.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.
- Facilitated conflict resolution between tenants, promoting a positive living environment for all residents.
- Updated record-keeping systems for improved organization and accessibility of important information.
- Managed budget effectively, reducing operating costs without compromising the quality of services provided.
- Spearheaded property renovation projects to modernize facilities and attract new tenants without displacing current residents.
Education
Associate of Arts - General Studies
Anne Arundel Community College
Arnold, MD06-2013
Skills
- Strategic planning
- Innovation and creativity
- Crisis management
- Project management
- Inventory management
- Customer relationship management
- Effective communication
- Problem-solving abilities
- Teamwork
- Training development
- Recruiting
- Onboarding and orientation
- Documentation and recordkeeping
- Microsoft office
- Administrative leadership
- Data entry
- Case management
- Property management
Timeline
MBE Officer II
State of Maryland, MD Department of Transportation
07.2022 - Current
Human Resources Specialist
SEEC
09.2021 - 07.2022
Workforce Development Case Manager
Housing Authority of Baltimore City
04.2017 - 09.2020
Housing Manager
Housing Authority of Baltimore City
12.2013 - 04.2017
Associate of Arts - General Studies
Anne Arundel Community College
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