Rossie Abigail Espino
Laurel
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Examiner
Adventist Risk Management
08.2022 - Current
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
Claims Assistant
Adventist Risk Management
03.2022 - 08.2022
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
Sales Lead
Ann Taylor
10.2021 - 07.2022
- Monitored sales team performance and provided constructive feedback.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
- Implemented new marketing initiatives to drive sales and improve overall performance.
- Styled and assisted customers in finding desired garments
Advisor Assistant
Washington Adventist University
08.2017 - 06.2021
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained clean reception area to promote positive, professional environment for clients.
- Translated for students and parents at meetings or presentations in Spanish.
- Met with students and assisted with tax forms, FAFSA, pre-clearance forms and any other financial aid questions.
Camp Counselor
Camp Blue Ridge
06.2017 - 08.2017
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Supervised groups of children in log cabins for sleepaway camp.
Education
Master of Professional Studies - Business of Art and Design
Maryland Institute of Art
Baltimore, MD12.2022
Bachelor of Science - Business Administration, Entrepreneurship
Washington Adventist University
Takoma Park, MD05.2021
Skills
- Creative
- Customer Service Skills
- Organized
- Multi-Line Telephone Systems
- Professional and Courteous
- Document and File Management
- Bilingual in Spanish and English
- Claims Processing
Certification
Parsons Certificate in Fashion Industry Essentials
Activities & Honors
- Honors Society - 2017-2021
- High Honor Roll 2017 - 2021
- High Honors Graduate 2023
- PLRB - Property & Auto Classes 2023
Timeline
Claims Examiner
Adventist Risk Management
08.2022 - Current
Claims Assistant
Adventist Risk Management
03.2022 - 08.2022
Sales Lead
Ann Taylor
10.2021 - 07.2022
Advisor Assistant
Washington Adventist University
08.2017 - 06.2021
Camp Counselor
Camp Blue Ridge
06.2017 - 08.2017
Master of Professional Studies - Business of Art and Design
Maryland Institute of Art
Bachelor of Science - Business Administration, Entrepreneurship
Washington Adventist University
Parsons Certificate in Fashion Industry Essentials
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