Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Examiner
Adventist Risk Management
2022.08 - Current
Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
Collaborated with insurance adjusters to expedite claim settlements, ensuring fair resolutions for all parties involved.
Claims Assistant
Adventist Risk Management
2022.03 - 2022.08
Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
Sales Lead
Ann Taylor
2021.10 - 2022.07
Monitored sales team performance and provided constructive feedback.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Trained, coached and mentored new sales associates for maximum performance.
Implemented new marketing initiatives to drive sales and improve overall performance.
Styled and assisted customers in finding desired garments
Advisor Assistant
Washington Adventist University
2017.08 - 2021.06
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Maintained clean reception area to promote positive, professional environment for clients.
Translated for students and parents at meetings or presentations in Spanish.
Met with students and assisted with tax forms, FAFSA, pre-clearance forms and any other financial aid questions.
Camp Counselor
Camp Blue Ridge
2017.06 - 2017.08
Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
Supervised groups of children in log cabins for sleepaway camp.
Education
Master of Professional Studies - Business of Art and Design
Maryland Institute of Art
Baltimore, MD
12.2022
Bachelor of Science - Business Administration, Entrepreneurship
Washington Adventist University
Takoma Park, MD
05.2021
Skills
Creative
Customer Service Skills
Organized
Multi-Line Telephone Systems
Professional and Courteous
Document and File Management
Bilingual in Spanish and English
Claims Processing
Certification
Parsons Certificate in Fashion Industry Essentials
Activities & Honors
Honors Society - 2017-2021
High Honor Roll 2017 - 2021
High Honors Graduate 2023
PLRB - Property & Auto Classes 2023
Timeline
Claims Examiner
Adventist Risk Management
2022.08 - Current
Claims Assistant
Adventist Risk Management
2022.03 - 2022.08
Sales Lead
Ann Taylor
2021.10 - 2022.07
Advisor Assistant
Washington Adventist University
2017.08 - 2021.06
Camp Counselor
Camp Blue Ridge
2017.06 - 2017.08
Master of Professional Studies - Business of Art and Design
Maryland Institute of Art
Bachelor of Science - Business Administration, Entrepreneurship
Washington Adventist University
Parsons Certificate in Fashion Industry Essentials
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