Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rostislav Bordian

Rostislav Bordian

Briceni

Summary

I would describe myself as a hardworking person with good communication skills and a positive mindset.

What's more, I'm a great listener, so I've always been able to easily get along with different types of people. I have over two years of experience in public services. Constantly working with people has developed many important qualities in me, including the ability to make decisions and multitask. This experience will help me achieve all the goals you set for this position

Overview

6
6
years of professional experience

Work History

Public Services

City Hall
07.2021 - Current
  • Providing legal advice and services to residents of the city.
  • Accept applications from residents and consider them legally.
  • Responded to a steady stream of customer inquiries with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Account Farming

Private Project
01.2020 - 07.2021

"Facebook Account Farming for Media Buying" typically refers to the practice of creating and managing multiple Facebook accounts specifically for the purpose of conducting media buying activities. Media buying involves purchasing advertising space on various platforms, including social media, to promote products, services, or content.

  • Facilitated client satisfaction and renewed customer relations to drive growth.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.

Call Center Operator

top-shop.md
09.2017 - 12.2017
  • Recommended products to customers, thoroughly explaining details.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Bachelor of Science - Law

State University of Moldova
Chisinau, Moldova

Skills

  • Fluent in Russian, Romanian, Ukrainian
  • Effective Written and Verbal Communication
  • Group Assistance
  • Livechat Messaging
  • Conflict Mediation Abilities
  • Call Control Skills
  • Employee Relationships
  • Customer Standards Compliance

Languages

Russian, Romanian
Native language
Ukrainian
Advanced
C1
English
Elementary
A2

Timeline

Public Services

City Hall
07.2021 - Current

Account Farming

Private Project
01.2020 - 07.2021

Call Center Operator

top-shop.md
09.2017 - 12.2017

Bachelor of Science - Law

State University of Moldova
Rostislav Bordian