ROXANA B RIVERA

Maintained accurate physical records and digital files for compliance and accessibility.

Facilitated communication between police officers, community members, businesses, and law enforcement agencies.

Provided comprehensive administrative support by organizing and filing essential documents.

Handled incoming phone calls, addressing inquiries and relaying messages to personnel.

Developed effective organizational systems for efficient records management.

Assisted citizens with inquiries to ensure prompt resolution of issues and enhance retention.

• Facilitated accurate management of company Accounts Receivable and Payable for VP of Finance.
• Executed data entry in QuickBooks, ensuring precise financial records.
• Processed client checks, prepared deposit slips, and recorded payments in QuickBooks.
• Maintained digital file system for checks received to enhance record-keeping efficiency.
• Supported HR Manager with onboarding processes for new hires.
• Assisted HR Manager and VP of Finance in preparing reports for bi-weekly payroll processing.
• Generated monthly project-specific invoices to streamline billing procedures.
• Coordinated management and foreman meetings to ensure effective communication.

• Tracked orders from other stores and coordinated runs for drivers.
• Answered phone calls from customers and store dispatchers to facilitate communication.
• Updated customers regarding order status to ensure timely information delivery.
• Assisted drivers in navigating challenging routes to enhance efficiency.
• Supported lead dispatcher with additional responsibilities as needed.

• Tracked container movements daily to ensure accurate load status updates.
• Communicated load status to customers for timely updates.
• Received and processed orders from brokers and customers efficiently.
• Entered orders systematically to maintain accurate records.
• Managed emails and phone calls to address inquiries promptly.
• Collected, scanned, and organized daily paperwork from drivers for efficient processing.
• Uploaded daily paperwork into Profit Tools to streamline operations.
• Scheduled delivery appointments to optimize logistics.

• Managed phone calls and email inquiries to enhance customer communication.
• Processed orders and entered inventory data into QuickBooks efficiently.
• Executed bill payments and monitored accounts receivable for timely collections.
• Generated daily sales and services reports to track business performance.
• Opened and closed cashier operations, ensuring accurate financial transactions.
• Coordinated orders for truck parts from dealers to fulfill customer requests.
• Oversaw social media management to boost online presence and engagement.

• Assisted customers with money transfer needs to ensure satisfaction and efficiency.
• Handled phone inquiries, resolving conflicts and issues promptly throughout the day.
• Maintained accurate customer data storage to ensure confidentiality and security.
• Utilized Microsoft Word and Excel daily for documentation and data management.
• Ensured store cleanliness and organization to enhance customer experience.