Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roy Reid Jr

Baltimore

Summary

Dynamic professional with a proven track record at Outkum 24hr Tire Shop, enhancing customer satisfaction and streamlining operations. Skilled in bookkeeping and customer communication, I excel in multitasking and problem-solving, significantly improving office efficiency. My collaborative approach and ability to adapt have consistently fostered positive outcomes in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Clerk

Outkum 24hr Tire Shop
02.2024 - 11.2024


  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported customer inquiries by providing information and resolving issues promptly.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Created and maintained detailed records of all office activities.

Freight Coordinator

Lasership
06.2022 - 01.2024


  • Collaborated with cross-functional teams for effective communication and smooth coordination of freight movements.
  • Contributed to company growth with meticulous management of high-volume shipments during peak seasons.
  • Maximized warehouse space utilization by overseeing proper cargo storage and organization strategies.
  • Examined cargo and freight shipments to check goods' condition.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.

Package Handler

State of Maryland
04.2016 - 10.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Communicated with supervisors about delays or other issues with shipments.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Reduced package mishandling incidents, carefully adhering to handling protocols and training new hires on best practices.
  • Collaborated with drivers to streamline package loading, maximizing space utilization in delivery vehicles.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Supply Clerk

State of Maryland
06.2013 - 03.2016


  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported customer inquiries by providing information and resolving issues promptly.

  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
  • Created and maintained detailed records of all office activities.

Education

GED - General Studies

Forest Park Senior High School
Baltimore, MD

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling

  • Bookkeeping
  • Handling payments
  • Multitasking Abilities
  • Customer communication
  • Problem-solving
  • Flexible and adaptable
  • Customer service
  • Teamwork and collaboration
  • Professional and mature
  • Record sorting and filing
  • Information processing
  • Basic bookkeeping
  • Invoice processing

Timeline

Clerk

Outkum 24hr Tire Shop
02.2024 - 11.2024

Freight Coordinator

Lasership
06.2022 - 01.2024

Package Handler

State of Maryland
04.2016 - 10.2020

Supply Clerk

State of Maryland
06.2013 - 03.2016

GED - General Studies

Forest Park Senior High School

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Roy Reid Jr