Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruben Ayala

Silver Spring

Summary

Dynamic professional with a strong work ethic and proven leadership skills, previously at MQ Services. Expert in training and mentoring teams, enhancing service delivery, and ensuring quality assurance. Highly adaptable and detail-oriented, with a focus on optimizing operations and exceeding client expectations in fast-paced environments. Results-driven individual focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

7
7
years of professional experience

Work History

Concierge Area Supervisor

MQ Services
12.2023 - Current
  • Oversaw daily operations to ensure compliance with quality standards and safety protocols.
  • Coordinated inventory management, optimizing stock levels and reducing waste.
  • Led cross-functional teams in executing strategic initiatives to enhance service delivery.
  • Conducted performance evaluations, providing feedback to drive employee growth.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained and mentored new staff, enhancing team productivity and performance.

Graphic Installers or Vinyl Installers

Feeling Creativo
01.2019 - 05.2025
  • Installed equipment and systems according to safety guidelines and manufacturer specifications.
  • Assisted in troubleshooting technical issues during installation processes.
  • Collaborated with team members to ensure timely completion of projects.
  • Learned to operate hand and power tools effectively for various installations.
  • Operated tools, equipment, and machinery according to safety standards.
  • Installed complete systems at new residential and business construction sites.
  • Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.

Delivery Service Driver (manager)

Hugo App
04.2022 - 11.2023
  • Delivered packages efficiently while adhering to safety protocols and traffic regulations.
  • Managed delivery schedule, optimizing routes for timely service and customer satisfaction.
  • Maintained accurate documentation of deliveries, ensuring compliance with company policies.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly during deliveries.
  • Trained new drivers on operational procedures and best practices for delivery efficiency.
  • Monitored vehicle condition, performing routine maintenance checks to ensure optimal performance.

Education

High School Diploma -

Insituto Hondureno De Educacion Por Radio
Tegucigalpa, Honduras
10-2015

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Training and mentoring
  • Detail-oriented approach
  • Administrative support
  • Cash handling
  • Team supervision
  • Quality assurance
  • Excellent multitasking

Timeline

Concierge Area Supervisor

MQ Services
12.2023 - Current

Delivery Service Driver (manager)

Hugo App
04.2022 - 11.2023

Graphic Installers or Vinyl Installers

Feeling Creativo
01.2019 - 05.2025

High School Diploma -

Insituto Hondureno De Educacion Por Radio

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Ruben Ayala