Ruth Palandati
Upperco ,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Server /bartender
California Pizza Kitchen
04.2013 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of 15 person wait staff who attended to specific needs of countless customers daily for high volume restaurant with social relevancy and intentionality.
Bartender Trainer/ Server Trainer
CAFE BLUE
06.2018 - 08.2020
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
- Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
- Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
- Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Established rapport with vendors to negotiate better pricing deals on bulk orders, resulting in cost savings for the establishment.
- Maintained high levels of cleanliness throughout the bar area by enforcing strict sanitation guidelines among staff members.
- Implemented cross-training programs to ensure all bartenders were proficient in various roles, reducing downtime during peak hours and increasing overall productivity.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Education
Accounting And Business Management
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
Ace's Academy
Owings Mills, MD05.2011
Skills
- Time management
- Communication
- Problem solving
- Adaptability
- Multitasking Abilities
- Conflict Resolution
- Good Telephone Etiquette
Timeline
Bartender Trainer/ Server Trainer
CAFE BLUE
06.2018 - 08.2020
Server /bartender
California Pizza Kitchen
04.2013 - Current
Accounting And Business Management
The Community College of Baltimore County
High School Diploma -
Ace's Academy
Similar Profiles
Madison HalleenMadison Halleen
Server/Bartender at California Pizza KitchenServer/Bartender at California Pizza Kitchen
Tessa HammondTessa Hammond
Server at California Pizza KitchenServer at California Pizza Kitchen
Melissa CuadraMelissa Cuadra
Server at California Pizza KitchenServer at California Pizza Kitchen