Ruth Palandati
Upperco
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Home service inspection
Orkin Pest Control
Baltimore
04.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Hospitality Manager
California Pizza Kitchen
Annapolis
04.2013 - 04.2024
- Managed daily operations ensuring high service standards and customer satisfaction.
- Trained and supervised staff to maintain efficient workflow and effective teamwork.
- Developed and implemented training programs for new employees in restaurant procedures.
- Monitored inventory levels and ordered supplies to ensure consistent product availability.
- Coordinated scheduling to optimize labor resources during peak hours and events.
- Resolved customer complaints promptly to enhance dining experience and loyalty.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Conducted regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement.
Education
Homeschool
Owings, MDSkills
- Customer service
- Team collaboration
- Inventory management
- Staff training
- Problem resolution
- Client relationship management
- Organizational skills
- Leadership
- Research
- Recordkeeping
- Multitasking
- BOSS(Business Operations Software Solution) Software Proficiency
Timeline
Home service inspection
Orkin Pest Control
04.2025 - Current
Hospitality Manager
California Pizza Kitchen
04.2013 - 04.2024
Homeschool