RYA MURPHY
Ft. Washington
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
6
6
years of professional experience
Work History
Dental Assistant/Receptionist
TEAM PLACEMENT SERVICE
Alexandria
04.2024 - Current
- Provide front-desk support for assigned dental offices, ensuring smooth daily operations and consistent patient service across multiple practice locations.
- Manage appointment scheduling, rescheduling, and provider calendars based on staffing assignments and office needs.
- Verify insurance coverage, update patient demographics, and prepare documentation for clinical teams prior to patient arrival.
- Perform patient check-in and check-out procedures, including collecting payments, issuing receipts, and reviewing treatment estimates.
- Respond to patient inquiries regarding appointments, billing, and treatment preparation, offering clear and courteous communication.
- Adapt to diverse office environments, following each location's protocols while upholding Team Placement Services' standards of professionalism.
- Assisted dentists during various procedures to ensure patient comfort and safety.
- Managed patient records and scheduling for efficient appointment flow and communication.
- Maintained a neat, clean and organized environment throughout the office.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Updated patient records with new data and treatment information.
- Scheduled appointments and maintained the office calendar effectively.
- Handled client inquiries with professionalism and courtesy daily.
- Processed payments and updated accounts to reflect balance changes.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
Dental Assistant Extern
Community of Hope
Washington
02.2023 - 08.2023
- Assisted dental professionals with patient preparations and procedural setups.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Educated patients on oral hygiene and post-treatment care instructions.
- Provided post-operative instructions to patients.
- Maintained a clean working environment by following safety protocols.
- Organized materials needed for each procedure according to the dentist's specifications.
- Instructed patients on proper brushing, flossing, diet and other preventive dentistry techniques.
- Performed X-rays and dental charting.
- Assisted dentist during dental procedures such as fillings, extractions and root canals.
- Recorded vital signs such as blood pressure, pulse rate and temperature before treatments began.
- Prepared and sterilized instruments for use in dental treatments.
- Operated suction devices during procedures to keep the mouth clear of saliva or debris.
- Supported dentist in managing emergencies by providing efficient aid.
Patient Registration Representative
Doctors Community Hospital
Lanham
11.2019 - 02.2021
- Greet patients and visitors, verify identity, and ensure accurate collection of demographic, insurance, and medical information.
- Complete patient registration for inpatient, outpatient, emergency, and specialty services in accordance with hospital protocols.
- Verify insurance eligibility, obtain authorizations, and collect co-pays, deductibles, and self-pay deposits.
- Enter patient information into the electronic health record (EHR) system with accuracy and attention to detail.
- Obtain signatures for consent forms, financial agreements, HIPAA documents, and other required paperwork.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Laurel High School
Laurel, MDSome College (No Degree) - Dental Assistant
Fortis College
Landover, MDSkills
- Appointment scheduling
- Patient service
- Medical terminology
- Patient record management
- Effective communication
- Patient education
- Time management
- Collaborative teamwork
- Office administration duties
- Clinical support
- HIPAA compliance
Certifications
• HIPAA
• OSHA
• CPR/FIRST AID
• Radiology Health Certificate
Timeline
Dental Assistant/Receptionist
TEAM PLACEMENT SERVICE
04.2024 - Current
Dental Assistant Extern
Community of Hope
02.2023 - 08.2023
Patient Registration Representative
Doctors Community Hospital
11.2019 - 02.2021
Laurel High School
Some College (No Degree) - Dental Assistant
Fortis College