Ryan Brown
Hagerstown
Summary
Dynamic Collision Estimator with proven expertise at R&M Collision and Glass, adept in cost estimation and damage assessment. Successfully streamlined estimating processes, enhancing accuracy and efficiency. Recognized for strong decision-making and exceptional communication skills, fostering lasting client relationships while driving operational excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Collision Estimator
R&M Collision and Glass/Carstar
10.2021 - Current
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
Owner
Walk The Line Towing & Recovery LLC
08.2018 - Current
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Operations Manager
Eylers Towing & Recovery LLC
08.2014 - 08.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Driver/Dispatcher/Trainer/Operations Manager
NexTow Towing & Recovery INC
04.2007 - 08.2018
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Skills
- Insurance procedures
- Cost estimation
- Parts ordering
- Diagnostic tools
- Damage assessment
- Vehicle inspection
- Mechanical aptitude
- Paint matching
- Claims processing
- Repair planning
- Performance monitoring
- Decision-making
Timeline
Collision Estimator
R&M Collision and Glass/Carstar
10.2021 - Current
Owner
Walk The Line Towing & Recovery LLC
08.2018 - Current
Operations Manager
Eylers Towing & Recovery LLC
08.2014 - 08.2018
Driver/Dispatcher/Trainer/Operations Manager
NexTow Towing & Recovery INC
04.2007 - 08.2018
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