Ryan Chinchilla
Gaithersburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Digital eCommerce Customer Engagement
Sound United/Harman
Gaithersburg
03.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Leveraged technical audio engineering experience and knowledge to improve customer experience and support
- Setup and implement platforms and workflows for the team to work more efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Sales Manager
Stache Products LLC
Rockville
08.2021 - 02.2022
- Developed sales strategies to increase market share for innovative product lines.
- Managed team of sales representatives to achieve company targets and performance goals.
- Conducted market research to identify new business opportunities and customer needs.
- Trained and mentored staff on effective sales techniques and product knowledge.
- Collaborated with marketing to create promotional materials that enhance brand visibility.
- Fostered relationships with key clients to ensure customer satisfaction and loyalty.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Maintained accurate records of all transactions between customers and company representatives.
Dispensary and Delivery Manager
gLeaf Wellness Solutions
Frederick
08.2019 - 07.2021
- Managed two delivery teams of patient specialists and delivery drivers
- Created and started delivery system in Virginia
- Oversaw team performance and provided guidance on best practices.
- Developed training materials for new delivery staff onboarding.
- Implemented safety protocols for delivery procedures and vehicle usage.
- Collaborated with technical staff from other departments in order resolve complex problems quickly.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
- Created systems to automate certain processes to efficiently deliver to more patients per day
- Handled logistics and state compliance relating to the delivery fleet and it's staff
- Acted as manager for dispensary including tasks such as opening, closing, cash counting, vault inventory, customer service, and more.
Google Sales Manager
Premium Retail Services Inc
Rockville
09.2015 - 09.2016
- Led a team of sales associates to enhance customer engagement.
- Developed training programs for new staff to ensure product knowledge.
- Analyzed market trends to identify opportunities for product promotions.
- Coordinated with vendors to streamline inventory management processes.
- Implemented strategies to improve customer satisfaction and retention rates.
- Organized sales events and promotional activities to drive foot traffic.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed team in multiple regions (MD, VA, DE, DC)
- Gained role in pilot program (13 managers across North America)
- Achieved company growth and brand development through market expansion and sales.
Education
Audio Engineering
Omega Studios' School of Applied Recording Arts & Sciences
Rockville, MD 03.2015 - 08.2016
Skills
- Customer engagement
- Sales strategy
- Technical support
- Market research
- Workflow optimization
- Data analysis
- Inventory management
- Team leadership
- Process automation
- Problem solving
- Effective communication
- Recordkeeping
- Flexible and adaptable
- Public speaking
- Active listening
- Collaboration
- Critical thinking
- Troubleshooting
- Computer skills
- Fluent in Spanish
- Wide range of audio and visual equipment operation
- Video editing
- Audio editing
- Basic coding
- Electronics repair
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- PADI Instructors License (2014)
- AVID Protools Operator (2016)
Accomplishments
- Top Northeastern Google Sales Manager (2017)
- Google Pixel Pilot Program member (2018)
- One of the top students for my program year at Omega Studios
- Received a regional award as a scuba diving instructor with PADI
Affiliations
- Coding education with C++, Python, C#
- Electronics with Arduino IDE, Raspberry Pi environments
- Video editing within Premire Pro and Davinci
- Photo editing within Photoshop and Lightroom
- Music production with recording, mixing, mastering audio.
- Proficiency in multiple DAWs with Ableton and Protools being the strongest.
- Many years of live sound experience in venues and events.
- 3D modeling within Fusion and Blender for various applications such as 3D printing and manufacturing, game design, and animation.
Timeline
Digital eCommerce Customer Engagement
Sound United/Harman
03.2022 - Current
Sales Manager
Stache Products LLC
08.2021 - 02.2022
Dispensary and Delivery Manager
gLeaf Wellness Solutions
08.2019 - 07.2021
Google Sales Manager
Premium Retail Services Inc
09.2015 - 09.2016
Audio Engineering
Omega Studios' School of Applied Recording Arts & Sciences
03.2015 - 08.2016