Detail-oriented operations professional with experience in guest services, cash handling, and event coordination. Currently pursuing a Bachelor's in Audio Technology, with expertise in digital audio workstations and music production. Committed to enhancing customer experiences and supporting team objectives in the music and entertainment industry. Equipped with strong communication and problem-solving skills to thrive in fast-paced environments with last minute changes.
Work History
Crew Member
2 Years 1 Month
Tropical Smoothie Cafe | 09.2024 - Current
Prepared a variety of food items, including wraps, flatbreads, salads, and sandwiches, ensuring consistent quality during peak service hours.
Operated point-of-sale systems to process guest orders accurately, enhancing guest satisfaction.
Maintained cleanliness of lobby, restrooms, and food and smoothie preparation areas, promoting a safe and welcoming environment for guests.
Delivered fast, friendly customer by greeting customers, making conversation, and treating them respectfully
Worked well with teammates and accepted coaching from management team
Gatekeeper and Financial Associate
1 Year 3 Months
Box Hill Pool Community | 05.2023 - 08.2024
Verified member credentials, collected and reconciled entrance fees, and maintained accurate cash records to ensure daily financial operations ran smoothly.
Coordinated member engagement through event promotion and pool activity planning, enhancing community connection and participation.
Monitored hygiene standards, including restroom cleaning, waste disposal, and pool chemical levels, to ensure guest safety and comfort.
Established a welcoming atmosphere for all visitors through professional yet welcoming demeanor and exceptional customer service skills.
Collaborated closely with other departments such as maintenance, events, and security to ensure seamless integration between services provided at the facility entrance point.
Dishwasher and Line Cook
1 Year
Baldwins Seafood | 03.2023 - 03.2024
Prepared high-quality menu items consistently during peak service hours, maintaining food safety and efficiency standards in a fast-paced kitchen.
Performed washing and sanitizing of cookware, utensils, and equipment to comply with health regulations and support kitchen workflow.
Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
Education
Bachelor of Arts - Audio Technology
University of Maryland, Baltimore County | Baltimore, Maryland | 01-2028
Outpatient Administrative Specalist at SUNY Upstate Medical University HospitalOutpatient Administrative Specalist at SUNY Upstate Medical University Hospital