Ryan Gummer
Middle River
Summary
Dynamic automotive technician with a proven track record at TG Automotive, excelling in troubleshooting and preventive maintenance. Recognized for enhancing customer satisfaction through meticulous quality control and effective communication.
Overview
11
11
years of professional experience
Work History
Technician
TG Automotive
12.2018 - Current
- Operated diagnostic equipment to identify vehicle issues and recommend repairs.
- Performed routine maintenance on various automotive systems, ensuring optimal vehicle performance.
- Assisted in troubleshooting complex mechanical problems, collaborating with senior technicians for solutions.
- Conducted quality inspections of repaired vehicles to ensure compliance with industry standards.
- Maintained accurate records of service performed and parts used during repairs.
- Collaborated with team members to improve workflow efficiency and reduce turnaround times.
- Utilized manufacturer-specific software for tracking repair orders and customer communications.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
Technician
Bob Bell Ford
05.2017 - 12.2018
- Conducted quality inspections of repaired vehicles to ensure compliance with industry standards.
- Collaborated with team members to improve workflow efficiency and reduce turnaround times.
- Utilized manufacturer-specific software for tracking repair orders and customer communications.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
Technician
TG Automotive
06.2015 - 04.2017
- Operated diagnostic equipment to identify vehicle issues and recommend repairs.
- Performed routine maintenance on various automotive systems, ensuring optimal vehicle performance.
- Assisted in troubleshooting complex mechanical problems, collaborating with senior technicians for solutions.
- Conducted quality inspections of repaired vehicles to ensure compliance with industry standards.
- Maintained accurate records of service performed and parts used during repairs.
- Collaborated with team members to improve workflow efficiency and reduce turnaround times.
- Utilized manufacturer-specific software for tracking repair orders and customer communications.
- Participated in ongoing training sessions to enhance technical skills and stay current with automotive trends.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Reduced response times to technical issues, implementing prioritized troubleshooting protocol.
- Streamlined communication, introducing centralized platform for logging and tracking technical issues.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
Education
High School Diploma -
Old Mill High School
Severn, MD05-2017
Skills
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Works Well Under Pressure
- Multitasking and organization
- Attention to detail
Timeline
Technician
TG Automotive
12.2018 - Current
Technician
Bob Bell Ford
05.2017 - 12.2018
Technician
TG Automotive
06.2015 - 04.2017
High School Diploma -
Old Mill High School