Ryan Murphy
Finksburg
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Associate/Installer
Mirror Crafters
Baltimore
10.2016 - Current
- Assisted customers in selecting customized mirror/shower/glass designs for their homes.
- Create and measure custom layouts for the clients needs.
- Collaborated with team members to manage inventory and ensure product availability.
- Order product for all custom installs including glass, metal, fixtures etc
- Input and organize sales contracts
- Fabricate mirrors and glass
- Sandblast mirrors and glass
- Install custom showers, mirrors, and glass
- Lead mechanic on install truck.
- Educated customers about product features and benefits to drive informed purchasing decisions.
- Processed transactions accurately while providing excellent customer service at checkout.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
Site Surveyor
Vivint Solar
Rosedale
08.2016 - 10.2016
- Conducted site assessments to determine solar panel installation feasibility.
- Communicated with homeowners to explain survey processes and expectations.
- Analyzed site conditions to identify potential obstacles for installations.
- Prepared reports detailing site findings for project teams and stakeholders.
- Performed site surveys to identify existing conditions and potential environmental hazards.
- Developed drawings, sketches, and diagrams to accurately document survey results.
- Operated a variety of tools including transits, levels, rangefinders, calculators, computers.
- Measured existing structures for accuracy in preparation for construction plans.
- Calculated height, depth, property lines, and other characteristics of terrain.
- Documented survey findings and prepared detailed reports and plats.
- Utilized surveying tools to measure land and assess environmental factors.
Education
Bachelor of Science - Philosophy/Business Administration
Stonehill College
North Easton, MA 09.2005 - 05.2009
Skills
- Custom installations
- Glass fabrication
- Sales contract management
- Product ordering
- Site assessments
- Customer relationship management
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Customer education
- Transaction processing
- Product knowledge
- Superb time management
- Service oriented
- Verbal and written communication
- Positive and professional
- Multi-tasking strength
- Exceptional customer service
- Money handling
- Problem-solving skills
- Contact follow-up
- Customer needs assessment
- Cold calling
- Client retention strategies
- Problem-solving
- Excellent communication skills
- Time management
Certification
- Maryland Sales License
Timeline
Sales Associate/Installer
Mirror Crafters
10.2016 - Current
Site Surveyor
Vivint Solar
08.2016 - 10.2016
Bachelor of Science - Philosophy/Business Administration
Stonehill College
09.2005 - 05.2009