Ryan Nguyen
Perry Hall
Summary
Professional Summary:
Self-motivated and responsible college student looking to pursue opportunities in the Electrical Trade, Commercial Construction, Real Estate, and Business Management fields. Have experience working in fast-paced customer service settings. Possess excellent communication, problem solving, and multi-tasking skills. Worked alongside my father helping maintain and make repairs to family rental properties which further developed strong work ethic and desire to work in skilled trades. Looking forward to learning as much as I can and helping out wherever needed while building a career and learning leadership/business skills for the future.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Bartender
KPOT
03.2026 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Managed inventory levels, ensuring timely restocking of bar supplies and ingredients.
- Trained new staff on bartending techniques, customer service standards, and safety protocols.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Server
KPOT
05.2023 - Current
- Delivered food and beverages promptly, ensuring high levels of guest satisfaction.
- Assisted guests with menu selections and dietary restrictions, creating personalized dining experiences.
- Resolved guest complaints professionally, enhancing overall satisfaction and loyalty.
- Promoted desserts, appetizers, and specialty drinks, increasing sales and guest engagement.
- Trained new servers on restaurant policies and service standards to uphold quality.
- Maintained cleanliness and organization of dining areas and utensils for optimal service.
- Communicated effectively with kitchen staff regarding allergies and special requests.
- Managed cash transactions accurately, even during peak hours.
Boba Barista
SnowCloud
02.2023 - 01.2025
- Provided exceptional customer service in fast-paced environment, fostering customer loyalty and satisfaction.
- Engaged customers to promote new menu items and specials, enhancing customer experience and driving sales.
- Prepared various boba beverages according to established recipes.
- Managed inventory levels to ensure product availability and freshness, minimizing stockouts and maintaining quality.
- Operated cash register for processing customer payments.
- Maintained workspace cleanliness and organization of equipment.
- Restocked supplies, including straws, cups, and napkins at barista station.
- Communicated effectively with team members regarding schedules and customer needs.
Education
Associate of Arts - Business Management
The Community College of Baltimore County
Catonsville, MD05-2026
High School -
Perry Hall High School
Baltimore, MD05-2023
Skills
- Order management proficiency
- Menu item recommendations
- Sales strategies
- Suggestive selling techniques
- Upselling strategies
- Food running efficiency
- Table setting
- Safe food handling practices
- Special dietary requirements knowledge
- Quality control measures
- High-volume dining
- Supply restocking efficiency
- Customer service excellence
- Team collaboration
- Effective communication
- Attention to detail
- Task prioritization
- Calm demeanor under pressure
- Creative problem solving
- Analytical thinking
- Hands-on training
- Team member support
Certification
OSHA 10 Certified.
Languages
Vietnamese
Limited Working
References
Carol Caudill, Carpentry Teacher, Perry Hall High School, 4601 Ebenezer Rd, Nottingham, MD, 21236, (443) 809-5108
Volunteer Experience
Tree planter, Kingsville, MD, 04/2019
Activities
Volleyball, 08/2021, current, Volleyball Manager
Timeline
Bartender
KPOT
03.2026 - Current
Server
KPOT
05.2023 - Current
Boba Barista
SnowCloud
02.2023 - 01.2025
High School -
Perry Hall High School
Associate of Arts - Business Management
The Community College of Baltimore County