Ryan Ohler
Sykesville
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pool Operator
The Y In Central Maryland
08.2025 - Current
- Monitored pool water quality and maintained proper chemical levels to ensure safety and compliance.
- Conducted routine inspections of pool facilities and equipment for optimal functionality.
- Assisted in developing and implementing daily maintenance schedules for pool operations.
- Responded promptly to incidents and emergencies, ensuring swift resolution and minimal disruption.
- Collaborated with team members to maintain a clean, safe swimming environment for all users.
Call Agent
R.A. Ohler Plumbing & Heating
07.2025 - Current
- Managed inbound calls, providing exceptional customer service and support.
- Assisted customers in scheduling plumbing and heating services efficiently.
- Documented customer inquiries and service requests accurately.
- Responded promptly to customer concerns, ensuring satisfaction with services rendered.
Lifeguard
Merritt Clubs
08.2023 - 12.2025
- Monitored pool area to ensure safety and adherence to regulations.
- Trained new lifeguards on safety protocols and emergency response procedures.
- Implemented preventive measures, reducing incidents through proactive surveillance.
Plumbing Apprentice
R.A Ohler PLumbing & Heating
03.2021 - 07.2023
- Assisted in installation and repair of plumbing systems for residential and commercial properties.
- Collaborated with senior plumber to troubleshoot plumbing issues and implement effective solutions.
- Maintained tools and equipment, ensuring safety standards and operational efficiency.
- Conducted routine inspections to identify leaks, clogs, and other plumbing problems proactively.
Front Desk Receptionist
Merritt Clubs
05.2022 - 04.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated member inquiries and resolved issues efficiently to enhance customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Bachelor of Science - Finance
University of Maryland Global Campus
Hyattsville, MD05-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Certification
-CFA Level 1 Candidate
-CFI Financial Modeling & Valuation Analyst
-CFI FinTech Industry Professional
-CFI Commercial Banking & Credit Analyst
-Bloomberg Market Concepts
Timeline
Certified Pool Operator
The Y In Central Maryland
08.2025 - Current
Call Agent
R.A. Ohler Plumbing & Heating
07.2025 - Current
Lifeguard
Merritt Clubs
08.2023 - 12.2025
Front Desk Receptionist
Merritt Clubs
05.2022 - 04.2023
Plumbing Apprentice
R.A Ohler PLumbing & Heating
03.2021 - 07.2023
Bachelor of Science - Finance
University of Maryland Global Campus