Ryan Phillips
Horizon Cinemas
Glen Burnie
2
years of professional experience
Dynamic leader with a proven track record at Horizon Cinemas, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and safety, achieving significant improvements in service delivery and workplace conditions. Skilled in staff training and development, demonstrating exceptional verbal communication and a strong work ethic.
Work History
Manager/Employee
4 Years 2 Months- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Cooked food safely and properly
- Would open and close the facility
- Enforce servsafe food safety policies
- Take inventory and log it properly
- Regular sweeping of facility grounds, making sure there was no hazards or messes
Education
High School Diploma
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Staff Training and Development
Staff Management
Policy Implementation
Customer Service
Timeline
Manager/Employee
Horizon Cinemas
08.2022 - CurrentRead More
North County High School
High School Diploma
Read More