Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Phillips

Glen Burnie

Summary

Dynamic leader with a proven track record at Horizon Cinemas, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and safety, achieving significant improvements in service delivery and workplace conditions. Skilled in staff training and development, demonstrating exceptional verbal communication and a strong work ethic.

Overview

2
2
years of professional experience

Work History

Manager/Employee

Horizon Cinemas
08.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Cooked food safely and properly
  • Would open and close the facility
  • Enforce servsafe food safety policies
  • Take inventory and log it properly
  • Regular sweeping of facility grounds, making sure there was no hazards or messes

Education

High School Diploma -

North County High School
Glen Burnie, MD
06.2024

Skills

Team Leadership

Time Management

Verbal and written communication

Complex Problem-Solving

Staff Training and Development

Staff Management

Policy Implementation

Customer Service

Timeline

Manager/Employee

Horizon Cinemas
08.2022 - Current

High School Diploma -

North County High School

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Ryan Phillips