Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Smith

Forest Hill

Summary

Encouraging manager and analytical problem-solver with 19+ years experience and talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Business Owner/Manager

Smith Manor Design
01.2020 - Current
  • 10K+ sales orders
  • 5 Star Seller badge consecutively earned every month since established
  • Implemented quality control measures to minimize product damage during handling and shipping processes
  • Oversee all aspects of warehouse operations, including receiving, inventory management, order fulfillment, and shipping
  • Make all repairs and routine maintenance on various high end laser cutting machines
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.

Director - Retirement Services Operations

Morgan Stanley
06.1999 - 11.2018
  • Developed a high-performing team of 9-14 members by providing mentorship, guidance, and opportunities for professional growth.
  • Developed key performance indicators (KPIs) for finance operations; monitored progress towards goals on a regular basis
  • Identified opportunities for process improvements within finance operations; implemented changes resulting in time/cost savings
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Ensured compliance with tax regulations and prepared accurate/timely tax filings
  • Collaborated with external auditors during annual audits; provided necessary documentation and addressed audit findings
  • Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations..
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

Outside Sales Representative

Gaylon Telecommunications
01.1995 - 12.1999
  • Outside sales - conducted on-site visits and presentations with clients, showcasing communication technology
  • Built and maintained strong client relationships through face-to-face interactions, networking events and industry conferences
  • Negotiated contracts and pricing agreements in person with customers, resulting in increased profitability
  • Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
  • Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.

Factory Warehouse Machine Mechanic

Sweetheart Cup
01.1987 - 12.1995
  • Performed routine maintenance, repairs and preventative maintenance on various types of high speed production machinery including troubleshooting electrical, mechanical, and hydraulic systems
  • Conducted regular inspections to identify potential issues and proactively address them before they caused equipment breakdowns or production delays
  • Utilized diagnostic tools and equipment to accurately diagnose malfunctions in machinery components
  • Replaced faulty parts, such as motors, belts, gears, bearings, valves, etc., ensuring proper functioning of the machines
  • Maintained accurate records of all maintenance activities performed on each machine for future reference
  • Moved 1 ton rolls of paper using a forklift
  • Always followed all safety protocols/procedures with zero accidents during all of my time in this factory/warehouse environment

Education

General Studies

Catonsville Community College
Catonsville, MD
05.1993

Skills

  • Customer service
  • Attention to detail
  • Driven and determined
  • Team collaboration and leadership
  • Operations management
  • Quality assurance
  • E-commerce management
  • Teamwork and collaboration
  • Team leadership
  • Inventory tracking and management
  • Data analysis
  • Proficient in Microsoft Word, Excel

Certification

  • NMLS SAFE test Prep course MLO license, 11/24, Present, Completed the 20 hours mandatory MLO Fed and the mandatory 5 hours Maryland pre license Certification.
  • Series 99, 01/13, 12/18

Timeline

Business Owner/Manager

Smith Manor Design
01.2020 - Current

Director - Retirement Services Operations

Morgan Stanley
06.1999 - 11.2018

Outside Sales Representative

Gaylon Telecommunications
01.1995 - 12.1999

Factory Warehouse Machine Mechanic

Sweetheart Cup
01.1987 - 12.1995

General Studies

Catonsville Community College

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Ryan Smith