Ryan Smith
Forest Hill
Summary
Encouraging manager and analytical problem-solver with 19+ years experience and talents for team building, leading and motivating, as well as excellent customer service and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Business Owner/Manager
Smith Manor Design
Forest Hill, MD
01.2020 - Current
- 10K+ sales orders
- 5 Star Seller badge consecutively earned every month since established
- Implemented quality control measures to minimize product damage during handling and shipping processes
- Oversee all aspects of warehouse operations, including receiving, inventory management, order fulfillment, and shipping
- Make all repairs and routine maintenance on various high end laser cutting machines
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
Director - Retirement Services Operations
Morgan Stanley
1300 Thames St. Baltimore, USA
06.1999 - 11.2018
- Developed a high-performing team of 9-14 members by providing mentorship, guidance, and opportunities for professional growth.
- Developed key performance indicators (KPIs) for finance operations; monitored progress towards goals on a regular basis
- Identified opportunities for process improvements within finance operations; implemented changes resulting in time/cost savings
- Trained and guided team members to maintain high productivity and performance metrics.
- Ensured compliance with tax regulations and prepared accurate/timely tax filings
- Collaborated with external auditors during annual audits; provided necessary documentation and addressed audit findings
- Provided exceptional customer service to clients, addressing inquiries and resolving issues in a timely and professional manner
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations..
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Outside Sales Representative
Gaylon Telecommunications
Owings Mills, USA
01.1995 - 12.1999
- Outside sales - conducted on-site visits and presentations with clients, showcasing communication technology
- Built and maintained strong client relationships through face-to-face interactions, networking events and industry conferences
- Negotiated contracts and pricing agreements in person with customers, resulting in increased profitability
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Factory Warehouse Machine Mechanic
Sweetheart Cup
Owings Mills, USA
01.1987 - 12.1995
- Performed routine maintenance, repairs and preventative maintenance on various types of high speed production machinery including troubleshooting electrical, mechanical, and hydraulic systems
- Conducted regular inspections to identify potential issues and proactively address them before they caused equipment breakdowns or production delays
- Utilized diagnostic tools and equipment to accurately diagnose malfunctions in machinery components
- Replaced faulty parts, such as motors, belts, gears, bearings, valves, etc., ensuring proper functioning of the machines
- Maintained accurate records of all maintenance activities performed on each machine for future reference
- Moved 1 ton rolls of paper using a forklift
- Always followed all safety protocols/procedures with zero accidents during all of my time in this factory/warehouse environment
Education
General Studies
Catonsville Community College
Catonsville, MD05.1993
Skills
- Customer service
- Attention to detail
- Driven and determined
- Team collaboration and leadership
- Operations management
- Quality assurance
- E-commerce management
- Teamwork and collaboration
- Team leadership
- Inventory tracking and management
- Data analysis
- Proficient in Microsoft Word, Excel
Certification
- NMLS SAFE test Prep course MLO license, 11/24, Present, Completed the 20 hours mandatory MLO Fed and the mandatory 5 hours Maryland pre license Certification.
- Series 99, 01/13, 12/18
Timeline
Business Owner/Manager
Smith Manor Design
01.2020 - Current
Director - Retirement Services Operations
Morgan Stanley
06.1999 - 11.2018
Outside Sales Representative
Gaylon Telecommunications
01.1995 - 12.1999
Factory Warehouse Machine Mechanic
Sweetheart Cup
01.1987 - 12.1995
General Studies
Catonsville Community College