Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryleigh Stumpf

Bel Air

Summary

I am junior at Hood College majoring in criminal justice and accounting, looking for an internship while I work to obtain my Bachelors degree. I am Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level internship position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Chili's Restaurant
08.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Host

Bob Evans Restaurant
08.2022 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered pick-up and curbside orders to guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Carhop Server

Sonic
10.2019 - 02.2020
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Answered guest questions and promoted special products.
  • Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
  • Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
  • Resolved customer complaints professionally, demonstrating empathy and understanding of their concerns.
  • Increased order accuracy by carefully listening to customers'' requests and double-checking orders before delivery.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

No Degree - Accounting And Criminal Justice

Hood College
Frederick, MD
05-2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Task prioritization
  • High volume dining
  • Team collaboration
  • Food safety practices

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).

Timeline

Server

Chili's Restaurant
08.2022 - Current

Host

Bob Evans Restaurant
08.2022 - 08.2024

Carhop Server

Sonic
10.2019 - 02.2020

No Degree - Accounting And Criminal Justice

Hood College

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Ryleigh Stumpf