Saadia Gooding
Bowie
Summary
Strategic talent acquisition leader skilled in developing innovative recruitment solutions and mentoring programs that supported 30% of internal promotions. Expertise in aligning recruitment initiatives with organizational objectives to foster a diverse and effective workforce.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Talent Acquisition & Leave Management Spvr
Optum
Bowie
04.2023 - Current
- Led recruitment strategies to attract top talent for healthcare roles.
- Developed and implemented recruitment strategies to meet the company's talent acquisition goals.
- Collaborated with hiring managers to define clear job requirements and profiles, enhancing alignment in the recruitment process.
- Consulted regularly with department heads on their hiring needs so that organizational objectives could be met in a timely manner.
- Managed relationships with external recruiters and staffing agencies, ensuring a steady flow of qualified candidates to meet organizational hiring needs.
- Fostered relationships with external partners to broaden talent sourcing networks, increasing access to diverse candidate pools.
- Conducted interviews and assessed candidates for cultural fit and skills.
- Provided guidance on best practices for interviewing techniques, resume review processes, selection criteria development.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Supervisor- Clinical Administrative Coordinator
UnitedHealth Group- Optum Care
Columbia
03.2013 - 04.2023
- Responsible for teams of 15-20 Clinical Administrative Coordinators on rotating schedules
- Promoted to leadership role to align operational strategies with company values and call center expectations.
- Managed multiple initiatives as Project Manager and participated in Six Sigma projects for the operating center.
- Maintain compliance with the Center for Medicare and Medicaid Services (CMS) guidelines
- Led the mentorship program since 2017, assisting in 30% of internal employee promotions, including 2 leadership positions.
- Maintained an operationally sound foundation with a 100% operational effectiveness score for 2020
- Recognized by direct reports for 'Supervisor Effectiveness' and 'Employee Engagement' for 2020 with 100%
- Project Manager for multiple initiatives, including revenue, productivity and development needs within organization
- Created the implementation of supervisory telecommute guidelines/process and procedures handbook
- Creatively championed Attendance and Paid Time Off for leadership's Standard Operating Procedures
- Championed team development and instigated employee developmental programs and cross trained to develop strong talent
- Resolved conflicts and addressed staff concerns promptly and effectively.
- Conducted performance evaluations to support employee development initiatives.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Clinical Administrative Coordinator
United HealthCare Group
Elkridge
10.2012 - 03.2013
- Coordinated patient scheduling and appointment management for optimal service delivery.
- Maintained accurate electronic health records using advanced healthcare software systems.
- Provided direct support to clinicians in the form of appointment reminders, follow-up calls, and other related duties.
- Monitored HIPAA compliance, ensuring adherence to patient privacy rights and safeguarding sensitive information.
- Developed administrative policies that streamlined clinical operations and improved workflow efficiency.
- Supported training initiatives for new staff on office procedures and systems usage.
- Handled incoming phone calls from patients and responded to inquiries accordingly.
- Led operations of customer service call center, enhancing service delivery and patient satisfaction.
Education
Some College (No Degree) - Computer Science
Strayer University
Washington, DCSkills
- Talent acquisition strategy
- Recruitment strategies
- Talent sourcing
- Interview techniques
- Recruitment analytics
- HR strategy
- Regulatory compliance
- Staff development
- Supervision and leadership
- Employee relations
- Performance evaluations
- Collaboration skills
Certification
Lean Six Sigma White Belt
Timeline
Senior Talent Acquisition & Leave Management Spvr
Optum
04.2023 - Current
Supervisor- Clinical Administrative Coordinator
UnitedHealth Group- Optum Care
03.2013 - 04.2023
Clinical Administrative Coordinator
United HealthCare Group
10.2012 - 03.2013
Some College (No Degree) - Computer Science
Strayer University