Sabrina Carbaugh
Hagerstown
Summary
Proven professional with a track record of enhancing customer satisfaction at Citicorp Credit Services through exceptional conflict resolution and active listening skills. Demonstrates reliability and a keen attention to detail, significantly improving team performance and customer loyalty. Skilled in multitasking and organization, adept at fostering positive client relationships and streamlining administrative processes for efficiency.
Overview
33
33
years of professional experience
Work History
Cashier / Deli Worker
Locust Point Market
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Personal Assistant to the Owner
Meyer Communications
03.2016 - 06.2020
- Reduced administrative workload for the owner through proficient handling of routine tasks, allowing them to focus on higher-level responsibilities.
- Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Promoted a positive company image by representing the owner with professionalism during interactions with clients and stakeholders.
- Strengthened client relationships through timely follow-ups and proactive problemsolving.
Customer Service Representative
Citicorp Credit Services
01.1992 - 08.1997
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WVAssociate of Arts - Culinary Arts
James Rumsey Vo-Tech
Hedgesville, WVSkills
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- Complex Problem-solving
- Attention to detail
- Decision making aptitude
- Multitasking and organization
- Dependability and reliability
- Honest and dependable
Timeline
Cashier / Deli Worker
Locust Point Market
10.2024 - Current
Personal Assistant to the Owner
Meyer Communications
03.2016 - 06.2020
Customer Service Representative
Citicorp Credit Services
01.1992 - 08.1997
High School Diploma -
Hedgesville High School
Associate of Arts - Culinary Arts
James Rumsey Vo-Tech
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