Sabrina Franklin
Frederick,MD
Summary
Dynamic Sales Manager with a proven track record at Zales The Diamond Store, excelling in solution selling and relationship building. Achieved sales goals by leveraging product knowledge and engaging customers effectively. Recognized for resolving high-profile customer issues, enhancing satisfaction, and fostering loyalty through exceptional service and market intelligence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Sales Manager
Zales The Diamond Store
10.2022 - Current
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Associate
Kay Jewelers
05.2019 - 10.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Used in-store system to locate inventory and place special orders for customers.
Customer Service Representative
James Allen
11.2018 - 05.2019
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Education
GIA GG - Gemology
GIA
New York, NY08-2017
Skills
- Sales presentation
- Solution selling
- Sales operation
- Exceeds sales goals
- Product knowledge
- Price quote preparation
- Rapport and relationship building
- Sales engagement techniques
- Market intelligence
Timeline
Sales Manager
Zales The Diamond Store
10.2022 - Current
Sales Associate
Kay Jewelers
05.2019 - 10.2022
Customer Service Representative
James Allen
11.2018 - 05.2019
GIA GG - Gemology
GIA
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