Sabrina Hafer
Nottingham,MD
Summary
Customer focused professional with more than 12 years of experience leading teams, building client relationships, coordinating operations, and delivering exceptional service in fast-paced environments. Recognized for strong communication, problem-solving and organizational skills with experience training employees, managing schedules, and handling confidential information. Recently completed clinical training in phlebotomy and electrocardiograms, adding healthcare knowledge to an already diverse professional background. Seeking a fully remote position where exceptional customer adaptability and leadership.
Overview
11
11
years of professional experience
Work History
Assistant Salon Manager
Roulas Salon & Spa
Baltimore, MD
01.2023 - Current
- Led daily salon operations, ensuring optimal service quality and client satisfaction.
- Mentored junior stylists, enhancing skill development and team performance.
- Implemented inventory management systems to streamline product ordering and usage tracking.
- Developed training materials for staff, promoting best practices and operational efficiency.
- Managed financial transactions, maintaining accuracy in sales reporting and cash handling.
- Developed sales and promotional campaigns around special holidays and seasonal events.
Bridal Hair Stylist
Brushed Beauty LLC
Baltimore, MD
11.2019 - Current
- Delivered exceptional hairstyling services, enhancing client satisfaction and loyalty.
- Maintained up-to-date knowledge of trends and products, ensuring high-quality service delivery.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Implemented new styling techniques, improving service offerings and increasing client engagement.
- Conducted consultations to understand client needs, tailoring styles for individual preferences and bridal parties up to 8 guests.
Phlebotomy & EKG Intern
Mercy Medical Center Baltimore Md
Baltimore, MD
01.2026 - 04.2026
- Assisted healthcare professionals in patient care activities and documentation processes.
- Coordinated daily operations within various departments, optimizing workflow efficiency.
- Collaborated with interdisciplinary teams to enhance patient experience and service delivery.
- Supported quality assurance initiatives by maintaining accurate patient records and data entry.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Collected blood samples using venipuncture and capillary techniques to support diagnostic testing.
- Maintained accurate patient records and labeling for efficient sample tracking and processing.
Operations Manager
LOFT
Baltimore, MD
09.2017 - 03.2019
- Streamlined operational processes to enhance workflow efficiency across multiple departments.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Led cross-functional teams in executing strategic initiatives that improved service delivery.
- Developed training programs that increased staff productivity and operational knowledge.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Salon Manager
Ulta Beauty Inc.
Baltimore, MD
06.2015 - 05.2017
- Managed daily salon operations, ensuring efficient service delivery and client satisfaction.
- Trained and supervised team members on product knowledge and customer service protocols.
- Implemented inventory management procedures, reducing stock discrepancies and improving availability.
- Coordinated scheduling for staff and clients, maximizing resource utilization and appointment flow.
- Ensured compliance with health and safety regulations, maintaining a safe environment for clients and employees.
- Monitored performance metrics to identify areas for staff improvement and training needs.
- Fostered strong relationships with clients, enhancing loyalty through personalized service experiences.
Education
CPT & EKG - Phlebotomy And EKG
MedCerts
06-2026
Cosmetology - Cosmetology
Robert Paul Academy
Baltimore, MD12-2014
High School Diploma -
Parkville High
Baltimore, MD06-2010
Skills
- Core skills:
- client relationship management
- Remote communication
- Scheduling and calender management
- Team leadership
- Employee training
- HIPAA awareness
- Multitasking
- Time management
Timeline
Phlebotomy & EKG Intern
Mercy Medical Center Baltimore Md
01.2026 - 04.2026
Assistant Salon Manager
Roulas Salon & Spa
01.2023 - Current
Bridal Hair Stylist
Brushed Beauty LLC
11.2019 - Current
Operations Manager
LOFT
09.2017 - 03.2019
Salon Manager
Ulta Beauty Inc.
06.2015 - 05.2017
CPT & EKG - Phlebotomy And EKG
MedCerts
Cosmetology - Cosmetology
Robert Paul Academy
High School Diploma -
Parkville High