Sabrina Umberger
Sparrows Point
Summary
Resourceful Customer Service Administrative Assistant known for productivity and efficient task completion. Specialize in customer relationship management, data entry accuracy, and problem-solving strategies. Excel using communication, adaptability, and empathy to facilitate positive outcomes in challenging customer service scenarios.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant (Family business)
Right Roofing and Contracting LLC
Baltimore
11.2023 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained accurate records and updated client databases regularly.
- Proofread content for typo-free emails and documentation.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Conducted research on various topics as requested by management.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Owner/Operator
Klean Right Cleaning
Baltimore
03.2007 - 03.2020
- Managed daily operations of a residential cleaning business.
- Developed cleaning schedules tailored to client needs and preferences.
- Maintained equipment in optimal condition for effective performance.
- Fostered strong client relationships through excellent communication and service.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Administrative Assistant
Mid Atlantic Corporate Services
Linthicum Heights
03.2004 - 02.2007
- Maintained filing systems and ensured document accuracy and accessibility.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Directed customer inquiries to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Information Technology - Information And Communication Technology
TESST College of Technology
Towson, MD 09.1998 - 05.1999
Patapsco High School And Center For The Arts
Baltimore, MDSkills
- Scheduling coordination
- Customer relationship management
- Microsoft Word
- Recordkeeping and bookkeeping
- Filing
- Self-starter
- Time management
- Data entry accuracy
Timeline
Administrative Assistant (Family business)
Right Roofing and Contracting LLC
11.2023 - Current
Owner/Operator
Klean Right Cleaning
03.2007 - 03.2020
Administrative Assistant
Mid Atlantic Corporate Services
03.2004 - 02.2007
Information Technology - Information And Communication Technology
TESST College of Technology
09.1998 - 05.1999
Patapsco High School And Center For The Arts