Sade Neely
Frederick
Summary
Assistant Operations Manager with extensive experience in logistics, compliance, and team leadership within biopharmaceuticals, logistics, and financial services. Expertise in managing cross-functional teams, optimizing inventory and shipping operations, and ensuring adherence to regulatory standards. Demonstrated success in building client relationships, streamlining processes, and implementing training initiatives that enhance team performance. Recognized for attention to detail, adaptability, and delivering high-quality service in dynamic environments.
Overview
17
17
years of professional experience
Work History
Assistant Operations Manager
SriSai Biopharmaceutical Solutions
Frederick
03.2021 - Current
- Management of staff, allocating resources effectively to meet project deadlines and daily operational needs.
- Daily interaction with clients and service providers through various mediums, including email, phone, and in-person meetings.
- Lead multiple departments such as Receiving, Inventory Management, Shipping, and more, ensuring that each operates efficiently, meet client expectations, and company standards and values.
- Maintain compliance with current Good Manufacturing Practices (cGMP) through authoring and approving SOPs, Deviations, Investigations, and Complaints.
- Regular reviews of international shipping and import documents for accuracy and compliance, ensuring timely submissions, and minimizing risk of delays.
- Building and sustaining client relationships, managing customer support, participating in and responding to audits. Collaborate with other departments like QA, IT, HR, and Facilities to deliver high-quality services.
- Managed inventory across the Operations department by tracking supply levels, forecasting demand based on monthly usage, requesting vendor quotes, and issuing purchase orders to maintain optimal stock and ensure timely, accurate fulfillment through a variety of service providers and vendors.
- Participation in the Emergency Response Team and planning.
- Proactive approach to manage a diverse array of duties effectively.
- Developed a training module that elevated team skills, morale, and consistent training procedures within the Operations department.
- Oversee shipping and receiving operations, coordinating inbound and outbound logistics, managing depot distribution, and maintaining clear communication with clients to ensure timely deliveries and adherence to deadlines.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
Sr. Dangerous Goods Specialist
FedEx Express
San Diego
09.2015 - 03.2021
- Ensured compliance with federal regulations for handling hazardous materials.
- Maintained accurate and timely hazardous material information logs.
- Distributed essential logs to executive members and management teams.
- Executed proper separation and palletizing techniques for safety.
- Safely loaded and secured dangerous goods on aircraft and trucks, including tie-downs.
- Demonstrated thorough knowledge of Manuals, Regulations, Charts, and Tables.
- Effectively cleaned up hazardous and non-hazardous spills within legal requirements.
- Maintain meticulous attention to detail, ensuring accuracy in all project dimensions.
- Guided and trained team members on safety practices, boosting compliance adherence.
Senior Foreclosure Specialist II
JPMorgan Chase
San Diego
06.2011 - 04.2014
- Oversee the progression of foreclosure cases from initial referral to the scheduled sale date, ensuring all procedures comply with legal standards.
- Maintain a daily portfolio that includes various issues raised by foreclosure attorneys, addressing each one with due diligence.
- Liaise with attorneys, mortgage insurance firms, and investors, providing necessary follow-ups and documenting all interactions in the designated record systems (LPS, MSP, Vendorscape, i-Vault, and SharePoint).
- Investigate and rectify data discrepancies, collaborating with both internal and external stakeholders to manage loan statuses effectively.
- Conduct OCC audits on loans identified during the "look-back period" to ensure compliance with regulatory standards.
- Handle customer complaints logged in SharePoint, delivering researched and well-crafted responses within the stipulated Service Level Agreements (SLAs).
- Engage in "Special Projects" requiring a high degree of flexibility and the ability to quickly adapt to new tasks and responsibilities.
- Contribute to the onboarding process by training new team members, sharing knowledge and best practices.
Trustee Sales Officer
Quality Loan Service Corporation
San Diego
04.2009 - 06.2011
- Efficiently manage daily workloads, including handling phone calls, drafting emails, and preparing reports.
- Thoroughly review new client referrals, assess loan documents, and process foreclosure files from initiation to completion, adhering to state-specific guidelines.
- Take responsibility for requesting necessary documents, processing invoices, managing trustee sale postponements, and implementing holds.
- Ensure the timely closure of files and maintain clear communication through email, phone, and client systems like LPS and Vendorscape.
- Keep detailed and up-to-date comments in all loan files to track progress and actions taken.
- Proactively follow up on pending matters, fostering positive communication with clients, borrowers, colleagues, and supervisors to resolve issues and provide updates.
- Oversee the team calendar, ensuring all deadlines are met and management reviews are scheduled and conducted efficiently.
Education
Associate of Arts - General Studies
San Diego City College
San Diego, CA05-2009
High School Diploma -
San Ysidro High School
San Diego, CA06-2006
Skills
- Problem Solving
- Strategic Planning
- Project Management
- Inventory Management
- Team Performance
- Client Communication
- Standard Operating Procedures
- Process Improvement
- Customer Relationship Management
- Vendor Management
- Logistics
- Root Cause Analysis
- Communication
- Time Management
- Decision Making
- Conflict Resolution
- Creativity
- Strategic Thinking
- MS Office Suite
Timeline
Assistant Operations Manager
SriSai Biopharmaceutical Solutions
03.2021 - Current
Sr. Dangerous Goods Specialist
FedEx Express
09.2015 - 03.2021
Senior Foreclosure Specialist II
JPMorgan Chase
06.2011 - 04.2014
Trustee Sales Officer
Quality Loan Service Corporation
04.2009 - 06.2011
Associate of Arts - General Studies
San Diego City College
High School Diploma -
San Ysidro High School