Safiya Sannoh
Rockville
Summary
Hardworking and detail oriented college student with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and assist others.
Overview
4
4
years of professional experience
Work History
Front Office Assistant
UMBC Office Of Financial Aid And Scholarships
04.2023 - Current
- Directed phone inquiries and answered customer questions
- Answered and managed incoming calls while recording accurate messages for distribution to office staff.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed and updated customer information in database for accuracy.
Summer Administrative Intern
Montgomery County Public Schools
06.2019 - 08.2019
- Proofread and checked materials for accuracy, completeness and compliance with policies and regulations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
- Answered phone calls to give information to callers, take messages, or direct callers to appropriate parties.
Uber Eats Driver
Uber
10.2021 - Current
- Delivering orders to homes and places of business within established time frames.
- Demonstrating professional conduct with clients to deliver outstanding customer service.
- Responding quickly to meet customer needs and resolve problems.
Education
Bachelor of Arts - Public Health [Health Services Administration]
University of Maryland, Baltimore County
Baltimore05.2024
Skills
- Strong Computer Skills
- Detail Oriented
- Multitasking And Organizational Skills
- Professional Writing
- Effective Communication
- Office And Administrative Support
- Customer Experience
Timeline
Front Office Assistant
UMBC Office Of Financial Aid And Scholarships
04.2023 - Current
Uber Eats Driver
Uber
10.2021 - Current
Summer Administrative Intern
Montgomery County Public Schools
06.2019 - 08.2019
Bachelor of Arts - Public Health [Health Services Administration]
University of Maryland, Baltimore County
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