Sage McFarland
Experienced Assistant Store Manager
Bowie
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks
Bowie
04.2025 - 04.2026
- Supervised daily store operations to ensure a consistent customer experience.
- Trained and mentored new baristas on service standards and product knowledge.
- Managed inventory levels to optimize stock availability and reduce waste.
- Implemented store promotions and marketing initiatives to enhance customer engagement.
- Assisted in scheduling staff shifts to maintain optimal coverage during peak hours.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Collaborated with upper management on promotional initiatives and events.
- Resolved customer issues promptly to maintain a positive store environment.
- Led team meetings to communicate goals and motivate staff performance.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Shift Supervisor
Starbucks
Bowie
12.2023 - 04.2025
- Supervised daily operations and managed team schedules.
- Trained new employees on service standards and product knowledge.
- Ensured compliance with health and safety regulations during shifts.
- Trained new employees on customer service and product knowledge.
- Conducted regular quality checks on beverages and food items for consistency.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Assisted upper management with daily operations to meet standards of service and quality.
Barista
Starbucks
Bowie
06.2022 - 12.2023
- Prepared high-quality coffee and espresso beverages for customers.
- Provided exceptional customer service and addressed customer inquiries effectively.
- Maintained cleanliness and organization of workstations and equipment.
- Prepared high-quality espresso beverages following standardized recipes.
- Operated point-of-sale systems accurately for efficient transactions.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Described menu items to customers and suggested products based on stated preferences.
- Supported highest standards of conduct and service to support company reputation.
Coach
Stingray Allstars
Cartersville
11.2021 - 05.2022
- Developed training programs for athletes to enhance skills and performance.
- Led practice sessions, focusing on teamwork and discipline among participants.
- Evaluated individual athlete progress through regular assessments and feedback.
- Communicated with parents about athlete development and event participation updates.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Barista
Starbucks
Bowie
04.2021 - 10.2021
- Prepared high-quality beverages according to customer specifications.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the workspace and equipment.
Cashier
Food Lion
Salisbury
12.2020 - 04.2021
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Selected grocery items based on customer preferences and store inventory.
- Communicated with customers to clarify shopping needs and preferences.
- Maintained cleanliness and organization of shopping carts and baskets.
- Provided excellent customer service by addressing inquiries and concerns.
Customer Service Representative
Dominos's Pizza
Bowie
01.2018 - 06.2020
- Handled customer inquiries and resolved issues promptly and effectively.
- Processed orders accurately using point-of-sale systems.
- Maintained cleanliness and organization of the service area.
Education
Bowie High School
Bowie, MDSome College (No Degree) -
Prince George's Community College
Upper Marlboro, MDSome College (No Degree) -
Salisbury University
Salisbury, MDSkills
- Inventory management
- Staff scheduling
- Customer engagement
- Sales promotions
- Customer relationship management
- Employee training
- Problem solving
- Effective communication
- Performance feedback
- Customer experience
- Customer service
- Retail operations
- Staff management
- Store operations
- Customer service management
- Problem-solving
- Relationship building and management
References
References available upon request.
Timeline
Assistant Store Manager
Starbucks
04.2025 - 04.2026
Shift Supervisor
Starbucks
12.2023 - 04.2025
Barista
Starbucks
06.2022 - 12.2023
Coach
Stingray Allstars
11.2021 - 05.2022
Barista
Starbucks
04.2021 - 10.2021
Cashier
Food Lion
12.2020 - 04.2021
Customer Service Representative
Dominos's Pizza
01.2018 - 06.2020
Bowie High School
Some College (No Degree) -
Prince George's Community College
Some College (No Degree) -
Salisbury University