SAI DONDAPATI
Frederick
Summary
Accomplished Manager at a Family Business, adept in operations management and customer relationship management, significantly enhancing customer satisfaction and team productivity. Leveraged strong decision-making and relationship-building skills to resolve conflicts and foster a collaborative environment. Achieved notable improvements in service standards and client retention through effective staff training and development.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
Work History
Manager
Family Business
01.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Employee Service Representative
Family Business
08.2023 - 01.2024
- Identified and resolved employee issues and anticipated future needs by explaining, suggesting and providing information to successfully perform duties.
- Collaborated with cross-functional teams to improve company-wide service standards, resulting in higher client retention rates.
- Processed employee job and personal data into HR system and audited data entry and transactions for accuracy.
- Performed basic administration processing and approval of transactions, data input and verification of documentation.
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assumed responsibility for escalated cases as needed, demonstrating leadership abilities in navigating challenging situations towards successful outcomes.
Education
Master of Science - Information Technology
Wilmington University
New Castle, DE07-2025
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Relationship building
- Operations management
- Customer relationship management (CRM)
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Limited Working
Timeline
Manager
Family Business
01.2024 - 03.2025
Employee Service Representative
Family Business
08.2023 - 01.2024
Master of Science - Information Technology
Wilmington University
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