Sai Purohit
Gaithersburg
Summary
Program and technology leader with 18+ years delivering enterprise CRM and AI-driven transformation across federal, healthcare, and commercial sectors. Proven track record leading multi-million-dollar programs, scaling practices from $0 to $800K, and executing complex initiatives including global CRM rollouts and corporate divestitures (JDSU → Viavi/Lumentum). Experienced in Salesforce platforms, data-driven systems, and global cross-functional leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regulatory Sciences Process and Program MGMT
Food and Drug Administration
06.2020 - 08.2025
- Led enterprise transformation of regulatory science operations within OSE/CDER, improving resource management, procurement, and program governance across mission-critical public health programs.
- Directed modernization of pharmacovigilance platforms (FAERS ), improving safety data processing, system reliability, and reporting capabilities.
- Established governance frameworks with CORs and leadership, improving CPIC compliance and portfolio-level delivery transparency.
- Led cross-organizational change across CDER (OND, OGD, OTS), accelerating adoption of new tools and standardized processes.
- Delivered executive program strategies and briefings to senior FDA leadership, influencing funding and public safety priorities.
- Spearheaded FAERS expansion for Cosmetics and Color Additives, extending regulatory oversight into new product domains.
Project Manager and Product Owner
Moda Health
04.2021 - 03.2022
- Delivered a $1.5M Salesforce Health Cloud transformation, supporting 2,000+ users across Customer Service, Healthcare Services, and digital member platforms.
- Led cross-functional teams to implement AI-driven analytics using SOGI and REALD data, enhancing population health insights and reporting.
- Launched member dashboard and mobile applications, improving access to healthcare services and user engagement.
- Transitioned to Product Owner, defining roadmap, strategy, and platform evolution aligned to business growth.
- Drove enterprise adoption by onboarding new groups and expanding platform utilization.
Director, Salesforce Center of Excellence
Larsen & Toubro Infotech
04.2019 - 12.2019
- Built and led an enterprise Salesforce Center of Excellence, supporting global CRM transformation initiatives for Media & Entertainment clients and enabling scalable, repeatable delivery across engagements.
- Defined and institutionalized governance models, architecture standards, and delivery frameworks, improving quality, consistency, and speed of delivery across multi-region programs.
- Productized CoE capabilities into client-facing offerings, contributing to Salesforce transformation deals ranging from $1M–$5M and strengthening LTI’s positioning in the Media industry.
- Partnered with sales and client stakeholders to shape solution strategy and support deal pursuits, influencing pipeline growth and improving win probability for enterprise CRM engagements.
- Led and mentored cross-functional delivery teams of 50–100 members, driving execution of complex Salesforce programs across engineering, architecture, and business stakeholders.
- Established best practices across solution design and platform architecture, enhancing organizational capability to deliver large-scale, enterprise CRM transformations.
Strategic Engagement Director
IBM iX
10.2017 - 04.2019
- Led multi-million-dollar enterprise digital transformation and CRM modernization programs, delivering complex engagements for clients including NBC ($5M), PepsiCo ($5M), and CenturyLink ($800K).
- Directed cross-functional teams across engineering, product, and business stakeholders to implement scalable Salesforce solutions, improving customer experience, operational efficiency, and service delivery.
- Partnered with IBM Watson teams to integrate Watson Assistant, Discovery, and Natural Language Understanding into Salesforce Service Cloud, enabling AI-driven automation, intelligent search, and enhanced customer support capabilities.
- Managed distributed teams of 20+ IBM resources (onshore/offshore) in collaboration with client IT organizations, ensuring alignment, execution, and successful delivery across multi-year programs.
- Shaped solution architecture, delivery strategy, and engagement execution, aligning technology solutions with client business objectives across large-scale transformation initiatives.
- Acted as a senior client-facing leader, managing executive stakeholders, driving alignment, and ensuring successful delivery of high-value, long-term engagements.
CPQ Practice Lead
Rainmaker Associates
03.2015 - 10.2017
- Built and scaled a Salesforce CPQ consulting practice from the ground up, growing revenue from $0 to $800K within 2 years through targeted go-to-market strategy and pipeline development.
- Defined and executed go-to-market strategy, building a qualified pipeline and securing 20+ client engagements with deal sizes ranging from $100K–$250K.
- Established and led a 15-member CPQ delivery team, hiring, mentoring, and training consultants to support scalable practice growth and delivery excellence.
- Delivered end-to-end Salesforce CPQ implementations, enabling enterprise clients to streamline quoting, pricing, and quote-to-cash processes.
- Built strategic partnerships with Salesforce Account Executives and AppExchange partners, driving co-sell opportunities and expanding market reach.
- Designed and implemented enterprise integrations across sales, finance, and operational systems, improving data flow and operational efficiency for client organizations.
- Trained internal teams on CPQ best practices and solution delivery, creating a repeatable delivery model to support ongoing practice expansion.
Program Manager
JDS Uniphase (Viavi Solutions)
01.2011 - 03.2015
- Led enterprise Salesforce CRM implementation (2011–2014) across multiple business units, including Network & Service Enablement (NSE) and Optical Security & Performance (OSP), standardizing sales operations and enabling a unified customer data model.
- Directed post-acquisition CRM integration initiatives (2012–2014), consolidating disparate systems across product lines and aligning processes to support enterprise-wide platform unification.
- Managed cross-functional teams across North America, EMEA, and Asia-Pacific, delivering large-scale CRM transformation programs across R&D, manufacturing, and global sales organizations supporting customers in 130+ countries.
- Defined program governance and delivery frameworks to ensure consistent execution across multi-region deployments and complex business divisions.
- Led CRM workstream for the DIVESTITURE of JDS Uniphase into Viavi Solutions and Lumentum (2014–2015), executing system separation and data migration for 6,500+ users (5,000 Viavi / 1,500 Lumentum) within a 12-month timeline, ensuring business continuity across both organizations.
- Directed CRM system partitioning and transition activities, enabling independent operations for both newly formed companies while maintaining data integrity and operational continuity.
- Partnered with business and technology leaders to align CRM capabilities with sales strategy, pipeline visibility, and customer engagement across global B2B markets.
Education
MBA - Marketing
Hood College
Frederick, MD12-2017
BA - Economics
University of Mumbai
Mumbai, India05-1993
Skills
- Technical program management
- Enterprise platform delivery
- Salesforce CRM expertise
- M&A integration and divestiture
- AI and data platform integration
- IBM Watson proficiency
- Pharmacovigilance systems knowledge
- Regulatory compliance expertise
- Digital transformation strategies
- Strategic planning and execution
- Change management practices
- Team building and development
- Stakeholder engagement
Certification
- Generative AI Overview for Project Managers
- Practical Application of Gen AI for Project Managers
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud Consultant
- Certified Scrum Master (CSM)
- Enterprise Design Thinking Practitioner – IBM
- CloudSense Certification
- SteelBrick CPQ Certification
Professional Recognition
- FDA Recognition Award for FAERS Public Dashboard Cosmetics and Color Implementation
- Zenith Award — JDS Uniphase (Viavi Solutions) for leadership in global Salesforce CRM and CPQ rollout
- Keys to Success Award — Freddie Mac for program delivery excellence
- Letter of Appreciation — OSHA for automation improvement recommendations
- Service Recognition — American Red Cross
Timeline
Project Manager and Product Owner
Moda Health
04.2021 - 03.2022
Regulatory Sciences Process and Program MGMT
Food and Drug Administration
06.2020 - 08.2025
Director, Salesforce Center of Excellence
Larsen & Toubro Infotech
04.2019 - 12.2019
Strategic Engagement Director
IBM iX
10.2017 - 04.2019
CPQ Practice Lead
Rainmaker Associates
03.2015 - 10.2017
Program Manager
JDS Uniphase (Viavi Solutions)
01.2011 - 03.2015
MBA - Marketing
Hood College
BA - Economics
University of Mumbai